Direct To Consumer Coffee Operations Support - South West England

About the Role

This position is part of Nestlé Professional's Channel Sales & Coffee Operations (CS&CO) team within the Business to Business food service segment. The focus is on providing beverage solutions for out-of-home consumption with renowned brand portfolios including Starbucks, NESCAFÉ, and Seattle's Best Coffee. The role supports the growth of Coffee Solutions by ensuring effective in-store execution across Direct to Consumer (D2C) customer locations in the South West of England region, ideally based around Bristol or Reading.

Key Responsibilities

• Maintain optimal uptime of Nestlé Professional D2C coffee machines, minimizing operational interruptions.
• Administer and verify accurate stock management at customer sites, analyzing discrepancies, recognizing patterns, and taking prompt corrective measures.
• Enforce and promote Nestlé Professional brand standards during site audits and respond to customer feedback to close execution gaps.
• Educate and monitor customer-level cleaning procedures, address recurring non-compliance, support troubleshooting, and escalate issues as needed to protect machine uptime.
• Accurately report all field activities within Project MORE systems, leveraging data to spot trends and opportunities for improvement.
• Coordinate effectively with internal and external stakeholders to support performance delivery.

Required Qualifications and Skills

• Prior experience in sales support or operations with a consistent record of exceeding business targets.
• Exceptional organizational abilities coupled with a proactive and optimistic mindset.
• Strong interpersonal skills to build and sustain robust relationships both internally and externally.
• Experience working collaboratively in cross-functional teams and managing senior level stakeholders.
• Capability to work autonomously with comfort in ambiguous situations and high workload pressure.
• Skilled in coaching others to deliver consistent performance.
• Excellent presentation skills with strong influencing and persuasion capabilities.
• Ability to effectively solve problems, plan ahead, and manage fluctuating work demands.

Compensation and Benefits

• Competitive salary around £31,000 per annum, depending on experience.
• Company vehicle provision based on business needs.
• Eligibility for discretionary annual bonus.
• Comprehensive pension scheme.
• Annual leave entitlement of 25 days pro rata with an additional 12 flexible leave days.
• Two paid days annually dedicated to volunteering.
• Company-led emphasis on personal development and growth opportunities.

Additional Information

This is a permanent full-time role based primarily in the field within the South West England area. While the position is full-time and onsite, flexible working arrangements can be discussed to accommodate individual needs. Applications are welcomed from all qualified candidates regardless of gender identity, ethnicity, disability, parental status, or LGBT+ community membership. The application deadline is 29 July 2026; however, early submission is advised as the vacancy may close sooner upon sufficient applications. Nestlé actively promotes an inclusive, diverse workplace and is recognized for its commitments to equality and diversity initiatives.