Digital Growth Specialist, Google Customer Solutions

About the Role

At Google, we are dedicated to fostering empowerment and equitable opportunities for all Aboriginal and Torres Strait Islander peoples, integrating reconciliation through our technology, platforms, and people. We warmly welcome Indigenous applicants and encourage you to review our Reconciliation Action Plan for further details. This role requires the applicant to have the legal right to work in Australia.

Businesses of all sizes leverage Google's extensive advertising solutions to thrive in today's fast-paced marketing landscape. This position calls for an individual with a strong aptitude for sales, a solid understanding of online media, and an unwavering commitment to maximizing customer success. You will operate with a sense of ownership, adapt swiftly to change, and devise innovative, strategic approaches to consistently deliver exceptional and incremental value for both Google and its clientele. Building trusted relationships with customers, understanding their unique business challenges, and transforming these insights into powerful solutions to meet their most ambitious objectives will be key. You will collaborate effectively with sales teams, contribute to shaping the future of advertising in the AI era, and make a significant impact on the millions of companies and billions of users who entrust Google with their critical goals.

The Global Business Organization (GBO) serves as the driving force behind Google's comprehensive suite of products and services, designed to support the growth and success of customers and partners. GBO encompasses the commercial operations of Ads sellers, business development teams, customer service and support functions, as well as specialized programs that facilitate coordinated engagement with Google's most significant and complex customers and partners.

Responsibilities

• Lead strategic discussions with key customer stakeholders to identify marketing objectives and key performance indicators, subsequently translating these into practical campaign strategies.
• Achieve outstanding campaign outcomes, quantify the business impact, and demonstrate significant value to clients, while maintaining meticulous account management.
• Develop and present data-driven solutions designed to maximize customer value through Google's advertising offerings, effectively address objections, and ultimately drive sales growth.
• Conduct thorough analysis of campaign data to ensure accurate performance tracking and deliver measurable results that align with customer goals.
• Continuously monitor performance data to extract actionable insights, identify and nurture promising upsell opportunities to foster future customer expansion and build a robust sales pipeline.

Additional Information

Google is an equal opportunity employer and an affirmative action employer, committed to providing equal employment opportunities irrespective of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants irrespective of criminal history, in compliance with legal requirements. Please refer to Google's EEO Policy and EEO is the Law for more details. If you require any accommodations due to a disability or special need, please inform us by completing the Accommodations for Applicants form.