Dialer-cum-MIS Specialist

About the Company

Jiva Ayurveda, part of the Jiva Group, is a leading organization in Ayurvedic healthcare and education, leveraging technology to deliver accessible and authentic treatments across India and internationally. Operating in over 17 states in India with partnerships in more than 50 countries, Jiva offers diverse services including tele-consultations, retail clinics, e-commerce, educational programs, manufacturing, and wellness centers. The company is recognized for its data-driven personalized Ayurvedic treatments and a range of over 200 healthcare and beauty care products. With a strong emphasis on innovation and employee development, Jiva promotes a values-based work environment and has received multiple national and international awards.

Role Overview

The Dialer-cum-MIS Specialist will be responsible for managing the call center's dialer systems, ensuring smooth execution of campaigns, monitoring real-time operations, and preparing daily management information system (MIS) reports to assess performance.

Key Responsibilities

• Oversee the setup and management of contact center dialer systems, including both predictive and progressive dialers.
• Monitor operational activity in real-time to ensure campaign effectiveness and address any issues promptly.
• Generate detailed daily reports to track performance and support data-driven decision-making.

Required Skills and Qualifications

• Proficiency in handling call center dialer tools, particularly predictive and progressive dialers.
• Advanced expertise in Excel, including VLOOKUP, Pivot Tables, and Macros.
• Strong analytical and problem-solving capabilities to interpret data and optimize processes.

Additional Information

Eligibility: Any graduate can apply for this position.

Location: The role is based in Faridabad, India.