Diabetes Administrator

Role overview

An opportunity has opened for an organised and proactive administrator to support the Diabetes Integrated Team at Aneurin Bevan University Health Board. The post plays an important part in helping deliver coordinated diabetes care across community and primary care settings.

Working within a busy multidisciplinary environment, you will provide broad administrative support and help keep services running smoothly. A key responsibility will be organising and managing patient appointments for annual glycaemic reviews held in GP practices and community locations.

You will be a key contact for patients, colleagues and external partners, providing a professional, helpful and timely service.

Main duties

• Arrange and manage clinics and patient appointments through electronic scheduling systems.
• Maintain clinician diaries and prioritise booking needs effectively.
• Respond to telephone enquiries from patients and healthcare professionals, offering guidance and support where needed.
• Set up meetings, prepare agendas and record minutes when required.
• Assist with data gathering, reporting tasks and circulation of documents.
• Work closely with clinical colleagues to support efficient service delivery.
• Handle information confidentially and follow data protection requirements.
• Be prepared to work flexibly across different sites to support team needs.

About the organisation

Aneurin Bevan University Health Board is an award-winning NHS organisation committed to compassionate care. It provides integrated acute, primary and community services to a population of 650,000 and employs more than 16,000 staff.

The organisation offers strong training and development support, including paid mandatory training, in-house learning, recognised qualifications and career progression routes such as management development programmes. Flexible working, occupational health support and a strong focus on wellbeing and work-life balance are also part of the package.

Its Clinical Futures strategy aims to bring care closer to home while continuing to deliver high-quality hospital services when needed.

Requirements

• Good general education, including GCSE English and Maths at grades A to C.
• Working knowledge of administrative procedures and systems.
• Strong communication skills and the ability to interact effectively with a range of people.
• Confidence using spreadsheets and booking systems is desirable.
• Experience with NHS IT systems and Microsoft Office 365 is desirable.

Additional information

Applications are welcomed from candidates with protected characteristics, including disabled and neurodiverse people, as well as members of the Armed Forces Community. Welsh-language applications are encouraged and will be treated equally with English-language submissions.

If you need adjustments to take part in the recruitment process, you are encouraged to speak directly with the named recruiting manager. You do not need to share personal or medical details; just explain what support would help you participate fully. Alternative formats such as large print or braille can be requested through the recruiting manager or the recruitment team on 01495 745805 option 3, or by emailing abb.vacancyrequests@wales.nhs.uk.

If successful at interview, you will receive your conditional offer and information pack by email. Recruitment correspondence will be sent to the email address used on your application, so it should be checked regularly.

This vacancy may close early, and applications are encouraged as soon as possible. The post may also be withdrawn if it is filled through internal redeployment.

The Health Board supports flexible working. Smoking is prohibited on all Health Board sites, which are legally smoke-free for staff, contractors, patients and visitors. Support to stop smoking is available through the Help Me Quit service.

Working arrangements

This role is based onsite in Pontypool, Wales, United Kingdom and may require travel across sites as needed to support team activities.

Benefits and development

Employees can access a wide range of benefits, paid mandatory training, in-house development programmes, recognised qualifications and professional career pathways, alongside occupational health support and wellbeing initiatives.