Detection & Investigation Analyst Lead - Outbound Zelle Fraud (Fri-Mon, 9:30 am-8:00 pm ET)

About the Role

Join PNC as a Detection & Investigation Analyst Lead within the Financial Defense Operations (FDO) Zelle Fraud team. This remote position is offered across multiple locations in the U.S. including Pittsburgh, Birmingham, Strongsville, Denver, Dallas, and Phoenix and requires working Friday through Monday from 9:30 am to 8:00 pm ET. The role focuses on identifying and investigating outbound Zelle fraud cases and supporting fraud detection initiatives related to Card Free ATM transactions.

Key Responsibilities

• Lead and analyze fraud detection efforts for outbound Zelle transactions.
• Investigate cases flagged by enterprise fraud detection systems, including handling conversations with customers whose transactions indicate possible fraud.
• Support Card Free ATM fraud analyses and reporting of suspected fraudulent activities.
• Continuously improve departmental processes by contributing to sustainment projects as requested.
• Conduct early detection and mitigation of suspicious activities to minimize financial loss and organizational risk.
• Train and mentor team members on fraud detection protocols and best practices.
• Prepare and maintain accurate documentation of investigations, collaborating with internal and external stakeholders as needed.

Candidate Attributes & Skills

• Strong curiosity and analytical mindset with the ability to detect patterns and anticipate future trends based on data.
• Adaptability to evolving technologies and openness to continuous learning.
• Passion for preventing fraud and a commitment to protecting customers and the institution.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Less than one year of professional experience or completion of a formal development program is typical.
• Knowledge and skills in anti-money laundering, fraud prevention, risk management, and decision-making.
• Competency in business ethics, operational risk management, and process improvement.

Additional Information

This role may require occasional office visits despite being primarily remote, with work to be done from a secure, confidential home office. PNC does not sponsor employment visas or participate in STEM OPT for this opening.

Work Schedule

The position operates Friday through Monday, 9:30 am to 8:00 pm Eastern Time.

Compensation & Benefits

Base salary ranges from $41,250 to $75,625 annually, depending on skills, experience, education, and location. Benefits for full-time employees include healthcare (medical, dental, vision), life insurance, disability protection, 401(k) with company match, pension, stock purchase plans, childcare and eldercare support, educational assistance, and wellness incentives. Paid time off includes holidays, parental leave, vacation days, and occasional absence days.

Equal Opportunity & Accommodation

PNC is an equal opportunity employer committed to diversity and provides reasonable accommodations for qualified individuals with disabilities during the hiring process. Applicants needing accommodations can contact the company directly. Employment is subject to regulatory restrictions involving criminal history.