Desktop Support Specialist

Role Overview

This opening is for a Desktop Support Engineer / IT Support Engineer based in Aschheim, Germany. The position may be offered as a contract role or a full-time employment arrangement. English is not specified as a requirement; the role specifically calls for German at native or fluent level.

Key Responsibilities

• Deliver first- and second-line assistance for desktops, laptops, printers, and mobile devices.
• Handle user incidents and service requests through the ticketing platform, by phone, or through direct, in-person support.
• Install, update, and support operating systems and software across Windows, macOS, and Linux environments.
• Diagnose and resolve problems affecting hardware, applications, and peripherals such as monitors, keyboards, and docking stations.
• Prepare new employee workstations and set up the required user accounts and access permissions.
• Track IT assets and keep equipment records accurate and up to date.
• Provide technical support during employee joining and exit processes.
• Assist remote staff with VPN access, remote desktop tools, and connection-related issues.
• Work with other IT teams when issues need escalation or when project support is required.
• Adhere to security procedures and help with antivirus deployment, patching, and data protection practices.

Required Qualifications

• A bachelor’s degree in Computer Science, Information Technology, or a similar discipline, or equivalent practical experience.
• Previous hands-on experience in desktop support, helpdesk, or IT technician work.
• Good working knowledge of Windows, Office 365, and core networking principles.
• Exposure to ticketing tools such as ServiceNow, Zendesk, or JIRA.
• Strong verbal and written communication skills with solid interpersonal ability.
• Good analytical thinking and troubleshooting capability.

Preferred Experience

• Experience supporting macOS or Linux systems.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Practical familiarity with Active Directory, Group Policy, and remote management platforms such as SCCM, Intune, or JAMF.

Working Conditions

• This is an on-site support role.
• Some lifting of equipment may be needed, up to 25 lbs.
• Flexible hours or after-hours support may be required during maintenance windows or urgent situations.

Privacy and Equal Opportunity

Applicant data will be processed securely in line with GDPR requirements and the company’s privacy policies. Candidate profiles will not be shared with any client without prior consent. The employer is committed to equal opportunity hiring and maintaining a diverse, inclusive, and discrimination-free workplace.