Design Sales Assistant

Role Overview

Based at the Lichfield showroom, this position offers a base salary of £26,538.49 plus uncapped commission, with an OTE (on-target earnings) of approximately £28,000 or more. The Design Sales Assistant is responsible for creating a welcoming and friendly environment for customers from their first point of contact. You will engage customers by understanding their needs, guiding them through the showroom, and effectively presenting Magnet's range of products and services.

Key Duties

• Warmly greet customers, establishing a positive and inviting atmosphere.
• Maintain high standards of administrative tasks supporting showroom activities.
• Leverage extensive product knowledge to inspire and assist customers throughout their visit.
• Coordinate appointments and aid Kitchen Sales Designers during the customer journey.
• Focus on delivering outstanding customer service experiences.
• Proactively identify and act on opportunities to help meet store sales objectives.

Candidate Profile

• Previous experience working towards sales targets or key performance indicators (KPIs).
• Effective communication skills coupled with excellent customer service aptitude.
• Strong organisational capabilities and interpersonal skills.
• Proficient in IT with keen attention to detail.
• Availability and flexibility to work during weekends.

Benefits

• Uncapped bonuses available through team performance.
• Comprehensive training programs and opportunities for career advancement.
• Staff discount of up to 80% on products.
• Access to over 200 retail discounts plus wellbeing support services.
• Virtual GP services and a 24/7 employee assistance platform.
• Holiday purchase scheme and Cycle to Work program.

About Magnet

Magnet brings a heritage of over 100 years as the UK’s foremost kitchen specialist. The company thrives on the expertise, innovation, and fresh ideas of its team. Magnet values diversity and inclusion and encourages applicants from varied backgrounds. The company is undergoing an exciting transformation to shape its future operations and customer delivery, welcoming innovative perspectives.

Founded in 1918 by Tom Duxbury as a joinery business in Yorkshire, Magnet was named after his horse and was guided by a philosophy of thoughtful customer service and commitment to quality—principles that remain integral today. Magnet has evolved into a pioneering leader among kitchen retailers throughout the UK.