Department Manager

Role overview

As a Department Manager, you will guide and support your team while helping to build a workplace where people collaborate well and feel included. You’ll work in line with H&M’s values and contribute to strong business and team performance.

What you will do

• Lead your team to deliver a strong customer experience by maintaining high operational and visual standards, while also promoting and selling the products.
• Own the performance of your store department by reviewing sales, spotting business opportunities, setting targets, and building action plans to improve results, profitability, and stock levels.
• Oversee workforce planning and scheduling, and make sure opening and closing procedures run smoothly.
• Hire, onboard, and grow your team while creating an inclusive, cooperative culture that encourages development and new ideas.
• Keep track of fashion trends, customer behaviour, and competitor activity to stay competitive in the market.
• Act as a positive representative of both yourself and the brand in every customer interaction.

Who you will work with

You will be part of the store team, which may include Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores. You will also coordinate with the wider Area Team and share insights across stores to help drive success. The role supports customers in expressing their personal style through current trends and timeless fashion.

Who you are

• You have experience in retail management and store operations.
• You bring strong leadership ability and enjoy coaching and developing teams while living the company’s values.
• You are comfortable with sales planning, performance analysis, follow-up, and customer-focused reporting tools.
• You lead with confidence, integrity, and a supportive approach.
• You do well in fast-paced, collaborative settings and approach challenges with a solutions mindset.
• You are motivated by customer service and by driving product sales.
• You have an interest in fashion trends, commercial performance, and competitor insights.
• You communicate clearly, think creatively, and stay curious.
• You are flexible, analytical, achievement-oriented, and comfortable working with statistics and numbers.

About H&M Group

H&M Group is a global collection of fashion brands and ventures focused on proving that excellent design, affordable pricing, and sustainable solutions can coexist. The company aims to make fashion accessible to everyone, with customers at the centre of every decision.

The organization is built on the energy of thousands of passionate colleagues who share common values and a mission to help move the fashion industry toward a more inclusive and sustainable future.

Why work here

• Inclusive and welcoming workplace culture.
• Strong commitment to diversity across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Values-led environment shaped by 7 core values with over 75 years of success behind them.
• Room to be yourself at work.
• Access to a large global talent network with broad career growth opportunities.
• Comprehensive wellbeing support, including health insurance and wellness coverage for self and family.
• Employee discount across H&M Group.
• 5-day work week for a better work-life balance.

Additional information

This is a full-time role based in H&M stores in Mumbai. The position reports to the Store Manager.

Recruitment note

The hiring process is competency-based and fair. Applicants are requested not to include a cover letter with the application.