Debt Recovery & Collection Officer

About the Role

We are looking to hire a motivated and goal-oriented Debt Recovery & Collections Officer to become a key member of our Credit & Collections team based in Lagos. The individual will be responsible for managing outstanding debt recovery, engaging proactively with customers to ensure payment, conducting on-site visits, negotiating repayment plans, and keeping detailed records of recovery operations.

Key Responsibilities

• Manage a designated portfolio of customer accounts.
• Analyze customers' payment histories and identify accounts that are overdue and require urgent attention.
• Prioritize collection efforts according to the age, amount, and risk associated with overdue debts.
• Supervise payment agreements to ensure adherence to agreed terms.
• Promptly follow up on missed payments and overdue accounts via calls, emails, and direct customer visits.
• Conduct physical visits to customers’ premises to pursue overdue invoices and outstanding debts.
• Collaborate closely with Sales, Finance, and Legal teams to resolve outstanding payment issues.
• Recover overdue payments while maintaining positive customer relationships.
• Refer complex or disputed cases to the Legal Department when necessary.
• Compile and present reports detailing collection activities and recovery status.
• Maintain a professional demeanor to safeguard company interests.

Candidate Requirements

• Minimum of 2 to 3 years' proven experience in debt recovery or collections.
• Excellent negotiation and communication skills, with strong numeracy and interpersonal abilities.
• Proficiency in report preparation and record management.
• Ability to operate independently and consistently meet recovery objectives.
• Willingness to regularly conduct field visits to customers’ locations.