Debt Recovery Agent

About YUVAAN ENTERPRISES

YUVAAN ENTERPRISES is a reputable agency specializing in debt recovery and financial solutions, recognized for its efficient, ethical, and client-centric approach. Headquartered in Delhi, India, the company focuses on loan recovery, debt collection, negotiation of settlement terms, and managing financial portfolios to help businesses maintain optimal cash flow. Their commitment lies in delivering transparent recovery strategies that promote financial stability while nurturing strong client relationships. Core values include professionalism, integrity, and tailored service offerings such as customer engagement, data management, and detailed reporting. The organization's goal is to be a leading ethical debt recovery firm that transforms financial difficulties into opportunities for clients and partners.

Role Overview

This position is a full-time, on-premises opportunity based in Agra for a Debt Recovery Agent. The agent's main duties involve initiating contact with customers through phone, email, and face-to-face meetings to follow up on overdue loans and EMI payments, negotiate repayment schedules, and ensure efficient recovery of outstanding debts. Responsibilities include documenting all customer interactions, payment promises, and recovery progress within internal tracking systems, as well as compiling regular performance reports for the management team. Collaboration with colleagues and supervisors to execute recovery strategies, support settlement discussions, and escalate complex cases for legal or specialized attention is also essential. Providing courteous and professional customer service in compliance with company policies and legal regulations is a fundamental aspect of the role.

Qualifications

• Proven abilities in debt collection including persistent follow-ups, effective negotiation, and managing delinquent accounts.
• Strong analytical skills to evaluate customer data, payment histories, and available recovery methods.
• Clear and respectful communication skills for interacting with customers and internal teams.
• Basic financial knowledge related to loans, EMIs, and debt recovery procedures.
• Customer service-minded to handle sensitive interactions while maintaining a positive experience.
• Willingness and ability to work on-site in Agra with a disciplined, goal-oriented mindset.
• Competency in record keeping and experience using spreadsheets or dedicated recovery software.
• Minimum educational requirement is completion of high school; degrees in commerce, finance, or similar areas are considered advantageous.
• Previous work experience in collections, banking, NBFCs, or financial services is preferred.
• Fluency in local vernacular and English to facilitate effective communication.