Debt Collector

About S.P. Madrid

S.P. Madrid is a technology-driven, human-centric debt collection company founded over two decades ago. Operating across the Philippines, Singapore, and UAE with a network of 2,000+ skilled agents, the firm specializes in call, field, and legal collections. It is a recognized multi-award winner and regarded as the premier collections innovator in the Philippines. The company emphasizes delivering efficient, borderless recovery services focused on integrity and tangible outcomes for clients.

Role Overview

We are hiring a full-time, on-site Debt Collector based in Dubai to oversee collection efforts on overdue accounts for individuals and businesses. Key duties include contacting debtors through phone, email, and occasional in-person visits, negotiating payment plans, and documenting all activities according to company policies and regulations. The position entails reviewing account details, verifying debtor information, and deciding on follow-up actions such as escalation to legal or field teams when necessary.

The Debt Collector will cooperate with supervisors and cross-departmental teams to achieve collection goals, maintain precise records, and uphold ethical standards in all communications. Commitment to compliance, clear communication, and a client-and-customer solutions focus are essential for success.

Qualifications and Skills

• Exceptional communication and negotiation abilities for managing challenging interactions professionally.
• Strong customer service and relationship management skills, including active listening and empathy balanced with firm recovery objectives.
• Excellent organizational skills and attention to detail to manage various accounts, track payments, and maintain updated records.
• Basic financial understanding and analytical skills to interpret account statements and devise collection tactics.
• Knowledge of debt collection principles, relevant UAE regulations, and ethical standards applicable to the industry.
• Proficiency in using CRM or collection software and standard office applications like spreadsheets, word processors, and email.
• Ability to operate on-site in Dubai, work collaboratively in a team setting, and consistently meet performance benchmarks.
• Prior experience in debt collection, banking, customer service, or similar sectors is beneficial.
• Minimum education of a high school diploma; further credentials in Business, Finance, or related areas are a plus.
• English fluency required; additional regional languages advantageous.