Deal Desk Analyst

Overview

The Deal Desk Analyst will collaborate across departments such as Sales Operations, Billing, Contracts, and Legal to support the Global Sales Team with deal quoting and structuring. This role offers an opportunity to grow alongside Datadog's expanding business.

Datadog promotes a hybrid work culture that values office collaboration, relationship building, and creativity while supporting work-life balance.

Key Responsibilities

• Gain comprehensive understanding of Datadog’s pricing and licensing frameworks to aid global sales in deal structuring and quoting.
• Creatively solve problems to fulfill customer requirements within company sales policies.
• Address customer satisfaction issues after deal completion.
• Negotiate deals directly with customers when necessary.
• Collaborate cross-functionally with teams including legal, contracts, sales operations, order management, revenue, finance, and product management.
• Serve as the sales teams' point of contact and subject matter expert on deal pricing.
• Ensure compliance with internal controls, protocols, and business guidelines.

Candidate Profile

• 1-2 years experience in deal desk roles.
• Proficient in structuring and quoting complex SaaS transactions in a fast-growing international environment.
• Familiarity with revenue recognition standards.
• Confident representation and negotiation with customers to resolve satisfaction issues.
• Detail-oriented with excellent communication skills.
• Ability to multitask and work independently under pressure in a dynamic setting.
• Strong analytical and quantitative skills, approaching problems from diverse perspectives.

Preferred Qualifications

• Experience with Salesforce and Configure, Price, Quote (CPQ) systems is advantageous.
• Advanced proficiency in MS Excel or similar spreadsheet tools.

Benefits and Career Development

• Competitive and generous benefits package.
• Equity through Restricted Stock Units (RSUs) and an employee stock purchase plan.
• Pet adoption assistance and pet insurance program.
• Continuous career growth opportunities and tailored development paths.
• Comprehensive product training for deep expertise.
• Exceptional onboarding process including mentorship and buddy programs across departments.
• Inclusive, friendly workplace culture.

Additional Information

Benefits may differ depending on location and employment type. Datadog is an equal opportunity employer embracing diversity and inclusion without discrimination. Reasonable accommodations for accessibility and assistance during application are available upon request. Personal data is handled according to Datadog's privacy policies and AI guidelines.

About Datadog

Datadog is a top observability and security platform designed for the AI era. It integrates applications, infrastructure, data, models, and security to provide unified visibility and proactive issue detection through AI, supporting global Fortune 500 companies and innovative AI leaders.