D-commerce Channel Head

Role overview

This position is focused on steering digital commerce growth in the KSA market. The role partners closely with customers and internal teams to shape and deliver a growth plan that benefits both the company and its customers while strengthening online sales performance.

What you will do

• Build and roll out the digital commerce plan for KSA so it supports broader business objectives.
• Spot, assess, and prioritize new digital commerce opportunities such as platforms, partnerships, and technology solutions.
• Study the market and competitors to uncover trends, patterns, and actionable insights.
• Oversee online sales channels including marketplaces, retailer websites, and direct-to-consumer platforms.
• Create and run promotional initiatives that lift sales and grow market share.
• Track sales results, identify underperformance, and take corrective action where needed.
• Improve the end-to-end online customer journey to raise conversion and satisfaction.
• Manage product content, listings, and visual presentation to maintain a strong online storefront.
• Collect customer feedback and use it to refine the digital shopping experience.
• Work with supply chain and logistics teams to support smooth fulfillment and delivery.
• Maintain relationships with digital commerce partners such as marketplaces and technology vendors.
• Monitor inventory levels online to reduce stock shortages and overstock situations.
• Coordinate with marketing teams on digital campaigns that drive traffic to online channels.
• Own the digital commerce budget and measure return on marketing spend.
• Use analytics to improve campaign performance and overall business outcomes.
• Prepare recurring performance reports covering sales, traffic, conversion, and customer metrics.
• Interpret data to identify opportunities and present recommendations to senior leadership.

Requirements

• A bachelor's degree in Business, Marketing, or a closely related discipline.
• At least 5 years of experience in digital commerce, digital marketing, or a similar area.
• Strong knowledge of the digital commerce environment in Saudi Arabia.
• Hands-on experience managing online sales channels, including marketplaces and retailer-owned websites.
• A demonstrated history of improving sales and meeting revenue goals.
• Strong analytical, problem-solving, and communication abilities.
• Fluency in both English and Arabic.
• Not eligible for relocation support.

Additional information

This is a regular, full-time field sales role based in Jiddah, Makkah, Saudi Arabia. Mondelēz International operates across the Middle East, North Africa, Pakistan, and other international markets, with a large regional workforce and commercial footprint. The company is committed to equal employment opportunity and considers qualified candidates without regard to protected characteristics under applicable law.