Customs Expert

About Lovehoney Group

Lovehoney Group is a global sexual wellbeing brand focused on elevating pleasure through inventive technology, a data-led mindset, and creative perspectives on intimacy. Its portfolio includes high-quality sex toys, lingerie, and accessories sold through a streamlined online shopping experience.

The company has more than 800 team members working across 11 international offices. It values fresh thinking, challenges conventional expectations, and aims to make a positive difference in customers’ lives.

Role Overview

Lovehoney Group is hiring a Customs Expert to strengthen customs compliance and support the efficient movement of goods across international markets. Working closely with the Director of Global Transportation, this position combines customs knowledge, international trade expertise, and cross-functional collaboration in a fast-moving global setting.

Key Responsibilities

• Keep current with worldwide customs rules, trade regulations, and compliance obligations to help the business meet international trade standards.
• Advise internal stakeholders such as procurement, transportation, and sales teams on customs matters to support smooth cross-border operations.
• Coordinate with customs brokers and freight forwarders to ensure customs paperwork is accurate and clearance runs on time.
• Assign products to the correct Harmonized System codes and stay familiar with tariffs, duties, and taxes.
• Guide the preparation of customs declarations, certificates of origin, and other export/import documents.
• Prepare customs declarations for selected countries.
• Partner with transportation managers to maintain customs compliance across seafreight, airfreight, parcel, and road freight movements.
• Carry out audits and compliance checks to spot risks and put corrective actions in place.
• Maintain organised records of customs documentation for reference, archiving, and future audits.
• Help resolve customs issues such as delays, inspections, and disputes together with the relevant teams.
• Track updates in customs rules and trade agreements that may affect import and export activities, and recommend changes where needed.

What You Need

• At least 5 years of experience in customs regulations, import/export compliance, and international trade operations, preferably in retail, logistics, or supply chain environments.
• A degree in International Trade, Supply Chain Management, Customs Administration, or a related discipline, or equivalent professional customs/trade compliance certification.
• Strong understanding of global customs legislation, tariff classification, dangerous goods requirements, and international trade agreements.
• Strong analytical ability and a sharp eye for detail to manage precise customs documentation and compliance workflows.
• Excellent communication and stakeholder management skills, with the confidence to explain technical customs topics to non-specialists.
• Hands-on experience with customs software and compliance tools.
• The ability to work autonomously, prioritise tasks effectively, and adapt in a busy international business environment.
• A proactive, solutions-focused approach with a strong commitment to compliance, ethics, and continuous improvement.

Benefits and Perks

• A friendly workplace with drinks, snacks, social team events, and welcoming colleagues.
• Access to special discounts with high street retailers, hotels, and service providers, plus a 50% discount on Lovehoney products.
• A hybrid working setup with three office days per week and the option to work remotely for up to 4 weeks each year, along with 25 days of holiday and one extra day for each year of service.
• Tailored training opportunities and twice-yearly feedback cycles to support learning and career growth.
• Gym benefits and access to a mental wellbeing platform to support physical and mental health.
• A complimentary 1Password Family account that can be shared with up to five family members.

Interview Process

• CV screening
• Conversation with a Talent Acquisition team member
• Interview with the hiring manager
• Leadership interview

Equal Opportunity and Hiring Information

Lovehoney Group is an equal opportunity employer and assesses candidates based on skills and qualifications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you need interview accommodations because of a disability, you can let the Talent Acquisition Specialist know so the process can be made accessible and smooth.

The company uses artificial intelligence to support parts of recruitment, including CV review and note-taking during screening interviews. Candidates can opt out of recording and AI-assisted note-taking while still being considered fairly for the role.

Work Model

This role follows a hybrid arrangement based in Berlin, with three in-office days per week.

Application Notes

Candidates interested in this opportunity should apply through the company’s careers page. The privacy policy is available on the company website.