Customs Coordinator UK & Mainland

About the Opportunity

This position is for a Customs Coordinator focused on UK and Mainland trade flows, supporting customs activity across the United Kingdom and Europe as part of the EMEA Customs function. The role carries both operational and governance responsibilities, helping ensure customs processes are compliant, standardized, transparent, and consistently executed across borders.

The coordinator will serve as the UK customs point of contact, oversee daily customs execution from a regional viewpoint, and contribute to improvements in process control, audit preparedness, performance tracking, and cross-border alignment. The role reports to the Trade & Customs Manager EMEA and partners closely with Transportation, Operations, Finance, and customs teams across the region.

Key Responsibilities

UK customs representation

• Represent the UK customs function as the main contact for customs authorities and border agencies.
• Help ensure adherence to UK customs laws, including requirements introduced after Brexit and obligations under the UK-EU Trade and Cooperation Agreement.
• Support the handling of customs registrations, approvals, and related regulatory correspondence.
• Track changes in customs and trade regulations and help put those changes into practice.

Regional customs control tower oversight

• Support day-to-day operations of the EMEA Customs Control Tower with ownership of UK and Mainland trade movements.
• Follow customs milestones end to end and flag delays, risks, and deviations from standard execution.
• Review customs performance indicators, including clearance times, documentation quality, exception rates, and cost or duty impact.
• Escalate operational concerns early and support analysis of root causes and corrective measures.

Administrative control and compliance

• Maintain organized customs records that support traceability and audit readiness.
• Ensure documentation, data quality, and administrative customs processes for UK and Mainland flows remain accurate, complete, compliant, and aligned to EMEA operating procedures.
• Help standardize documentation templates and mandatory data fields across customs flows.

Internal controls and audits

• Carry out regular internal audits across UK and Mainland customs operations.
• Identify compliance gaps, process weaknesses, and execution risks.
• Support the design, rollout, and follow-up of corrective action plans.
• Assist with external audits, authority reviews, and inspections when needed.

Continuous improvement and collaboration

• Contribute to initiatives that reduce customs lead times, improve consistency, strengthen visibility, and improve data reliability.
• Work closely with Compliance, Transportation, Operations, Planning, Finance, and Control Tower teams to maintain alignment.
• Support EMEA customs projects such as process redesign, digital transformation, and system readiness work.

Candidate Profile

Education and experience

• A bachelor’s degree in International Trade, Logistics, Supply Chain, Law, Economics, or a closely related subject is preferred.
• 3 to 5 years of experience in customs operations or trade compliance in an international setting.
• Good exposure to UK customs procedures and cross-border European trade movements.
• Experience in a centralized or control tower operating model is a strong plus.
• Understanding of EU and UK import/export processes and customs documentation is expected.

Skills and competencies

• Strong knowledge of customs compliance and operational execution.
• A structured, process-led, and audit-focused working style.
• Comfort working with KPIs, dashboards, and performance reporting.
• High attention to detail and a strong sense of accountability.
• Ability to collaborate effectively in an international, cross-functional environment.
• Confident written and spoken English communication skills.

What the Role Offers

• A significant role within the EMEA Customs Control Tower.
• Exposure to complex customs flows across the UK and Mainland Europe.
• The chance to help shape standardization and governance across EMEA customs processes.
• Clear development opportunities within the Trade & Customs organization.
• The opportunity to make a measurable impact on compliance, efficiency, and operational performance.

About the Company

Driscoll's is a global leader in fresh strawberries, blueberries, raspberries, and blackberries. Built on more than a century of farming heritage and supported by a network of independent growers worldwide, the company focuses on producing fresh, premium-quality berries. Its mission is guided by humility, passion, and trustworthiness, with a commitment to delighting consumers through natural breeding methods and non-GMO patented berry varieties.

The company works closely with supply chain partners to deliver a premium farm-to-table berry experience and is known for its brand promise of Only the Finest Berries™.

Additional Information

• Location: Maidstone, UK.
• Job family: Supply Chain.
• Time type: Full time.
• Job requisition ID: R0007679.
• Experience level: 3 to 5 years.
• Employee type: Regular.
• Work arrangement: Onsite.
• This role is part of the EMEA Customs organization and reports to the Trade & Customs Manager EMEA.