Customer Support Specialist

About the Role

We are seeking a dedicated Customer Support Specialist to join our team on-site in Riyadh, Saudi Arabia. This role involves direct interaction with enterprise clients, managing technical discussions, and collaborating with internal departments to ensure seamless service delivery and customer satisfaction.

Key Responsibilities

• Engage effectively with customers to resolve technical issues and provide support.
• Coordinate communication between clients and internal teams to deliver timely solutions.
• Maintain ownership of assigned customer accounts to foster strong relationships and trust.

Basic Qualifications and Skills

• Possess 2 to 5 years of experience in Technical Support, Application Support, or Professional Services.
• Demonstrated ability to communicate clearly and manage client relationships skillfully.
• Sound knowledge of Windows and Linux server environments, deployment practices, system integrations, and SQL querying.
• Experience troubleshooting complex enterprise applications.
• Fluency in Arabic and proficiency in English communications.
• Quick learner with strong analytical thinking and problem-solving capabilities.
• Ability to work effectively under pressure while managing customer expectations professionally.
• Organized, presentable, and accountable for customer success.

Preferred Additional Experience

• Familiarity with REST APIs, Active Directory, Docker, Git, or cloud service platforms.
• Background in supporting enterprise-level software solutions.