Job description

About the Role

This position is part of the Jobright Direct Hiring Network, connecting selected high-quality candidates to employers like Rhea County School District, a public PK-12 district based in Dayton, Tennessee, serving approximately 3,900 students across seven schools. The Customer Support Specialist will ensure exceptional service by addressing inquiries, resolving issues, and maintaining positive interactions with customers through multiple communication channels.

Why Join Rhea County School District

Public school district with a focus on career and technical education in areas such as engineering, computer science, health science, welding, and culinary arts.
Maintains a student-teacher ratio of 13:1, which is lower than the state average in Tennessee.
Ranks within the top 50% of Tennessee districts for combined math and reading proficiency.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.
Handle customer complaints professionally and efficiently.
Provide precise information regarding products, services, and company policies.
Keep accurate records of customer interactions within the CRM system.
Escalate issues that require advanced assistance to the relevant departments.
Follow up with clients to confirm satisfactory resolution of concerns.
Achieve individual and team performance goals including response time, customer satisfaction, and quality benchmarks.
Remain informed about company products, services, and internal procedures.

Qualifications and Skills

Minimum educational requirement is a high school diploma or equivalent; higher education such as an associate’s or bachelor’s degree is advantageous.
Prior experience in customer service or call center operations is preferred.
Excellent verbal and written communication capabilities.
Strong aptitude for problem-solving and conflict management.
Ability to juggle multiple tasks and work autonomously in a remote setting.
Proficient in Microsoft Office suite, Google Workspace, CRM platforms, and digital communication tools.
Must have reliable high-speed internet access and a quiet workplace at home.
Preferred attributes include keen attention to detail, positive customer-focused attitude, resilience under pressure, and strong time management and organizational skills.

Compensation

Hourly wage ranges between $35 and $55 per hour.