Customer Support Specialist - Freelance AI Trainer

Overview

Mindrift brings together subject-matter experts and project-based AI work for major technology companies. The focus is on evaluating, testing, and helping improve AI systems. This is a project engagement rather than a permanent job.

Applicants should submit a CV in English and include their English proficiency level.

What you may work on

• Review fee-related questions and statement clarification cases, checking that amounts align with published schedules and separating mapping/descriptor questions from actual fraud complaints.
• Develop autopay and payment setup examples that include edge cases such as an incorrect payee, insufficient funds policies, a wrong debit date, or skipped confirmation steps.
• Prepare scenarios for card replacement and fraud reporting that test urgency in card blocking, recognition of fraud signals, collection of intake details, and proper routing to the disputes team.
• Write account closure examples that assess retention-offer rules, pending transaction checks, and whether offers should be withheld from ineligible customers.
• Assess replies for both correctness and communication quality, including empathy, the right tone for the channel being used, and clarity without unrealistic promises.

Candidate profile

This role is suited to professionals with experience in customer service, banking, or financial services who are open to part-time, non-permanent project work. A strong fit typically includes:

• A degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related discipline.
• At least 2 years of experience in customer service, banking, retail, or financial services.
• Recent or current experience in support, banking, finance, or closely related roles.
• Good routing judgment, including the ability to determine what falls within service scope and to apply the correct rule from a fee schedule or policy document.
• Experience as a QA analyst, call-center trainer, or conversation designer is considered an advantage.
• Strong written English at C1 level or higher.

How the process works

You apply, complete the required qualification step(s), get added to a project, perform the assigned tasks, and receive payment.

Time commitment

During active project periods, the expected workload is about 10 to 20 hours per week. This is only an estimate and is not guaranteed.

Compensation

Contributors may earn up to the equivalent of $60 per hour on this project, depending on experience and pace. Pay can differ from one project to another based on scope, complexity, and required expertise.

Additional information

This opportunity is project-based and does not represent permanent employment.

Please note that compensation and workload estimates apply only when the project is active.

Terms and conditions

Participation depends on successfully passing the qualification process and being matched to a suitable project.

Other projects may have different compensation levels and working expectations.