Customer Support Executive

About the Role

iQue Cap is seeking a diligent and customer-oriented Customer Support & Operations Executive to join their team in Madiwala, Bangalore. This full-time position requires managing customer inquiries efficiently while supporting daily operational tasks within the organization.

Key Responsibilities

• Oversee and assist in daily operational activities ensuring seamless business processes.
• Monitor progress and follow-up on customer requests and various ongoing tasks.
• Collaborate with departments including Sales, Finance, HR, and Management to fulfill operational obligations promptly.
• Maintain and update operational records, reports, and databases with accuracy.
• Prepare routine operational reports on a daily, weekly, and monthly basis as needed.
• Identify weaknesses in current operations and contribute to implementing improvements.
• Ensure adherence to company policies, SOPs, and procedural guidelines.

Documentation and Reporting

• Maintain precise customer and operational documentation.
• Produce management information system (MIS) and operational reports as required.
• Track and follow through on pending customer cases and operational activities.
• Support management by providing relevant data and reports for decision-making.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Commerce, Management, or related disciplines.
• 1 to 3 years' experience in Customer Support, Operations, Back Office, or equivalent roles.
• Excellent written and verbal communication abilities.
• Strong customer service orientation and problem-solving skills.
• Effective coordination and follow-up capabilities.
• Proficiency with MS Office, Google Workspace, and foundational spreadsheet skills in Excel or Google Sheets.
• Competent in multitasking and adhering to deadlines.
• Detail-oriented with excellent organizational aptitude.
• Capable of working independently and in cross-functional teams.

Preferred Attributes

• A customer-first mindset combined with a professional and positive attitude.
• Proactive ownership and responsibility towards allocated work.
• Excellent interpersonal skills for building and maintaining relationships.
• Ability to remain composed under pressure while resolving issues.
• Adaptability and eagerness to embrace evolving business demands.