Customer Support Executive (Voice Process) - Banking, Healthcare & E-commerce

About the Role

Rivera Manpower Services invites applications for Customer Support Executive positions specializing in voice-based interactions across the banking, healthcare, and e-commerce sectors. This opportunity welcomes both freshers and professionals with up to three years of experience. Candidates with strong English communication skills and immediate availability will find this role particularly suitable.

Key Responsibilities

• Manage inbound and outbound customer calls effectively.
• Address and resolve customer inquiries in a professional manner.
• Deliver accurate information while ensuring exceptional customer satisfaction.
• Promote and suggest additional products or services where applicable.
• Adhere to quality standards and consistently meet process Key Performance Indicators (KPIs).

Candidate Requirements

• Fresh graduates and undergraduates are eligible to apply.
• Experience up to three years in relevant customer support roles is acceptable.
• Excellent proficiency in English communication is mandatory.
• Candidates who can join immediately will be preferred.

Compensation and Work Details

• Freshers can expect a salary package up to 350000 INR annually.
• Experienced candidates may earn up to 400000 INR annually depending on their expertise and interview performance.
• Shifts operate on a rotational basis.
• Weekly offs are also rotational.
• Work location is based in Bangalore.

Benefits and Career Growth

• Competitive salary structure.
• Performance-based incentives.
• Opportunities for professional advancement.
• Supportive and professional workplace ambiance.

Additional Information

Interested candidates are encouraged to reach out promptly to the contact representatives to seize this immediate hiring opportunity.