Customer Support Executive

Job Summary

We are looking for enthusiastic and driven individuals to join our Operations team as Customer Support Executives. In this role, you will be tasked with contacting potential customers, presenting our offerings, and generating quality leads. Success in this position requires strong communication abilities, a positive mindset, and adaptability in a rapid-work environment.

Key Duties

• Make inbound and outbound calls to prospective customers using provided lead lists.
• Effectively introduce and describe our products and services to potential clients.
• Accurately collect and record customer information.
• Respond to incoming customer calls and provide appropriate assistance.
• Meet daily, weekly, and monthly goals related to lead generation and sales targets.
• Maintain exemplary professionalism and excellent customer service standards.

Eligibility and Qualifications

• Age between 18 and under 32 years.
• Excellent spoken communication skills.
• Strong interpersonal skills and the ability to persuade effectively.
• Prior experience in telemarketing or customer service is an advantage.
• Ability to work independently and collaborate within a team.
• Basic proficiency in computer usage.
• Driven, goal-oriented, and self-motivated individuals preferred.
• Minimum qualification: HSC with at least 1 year experience; fresh graduates are also welcome.
• Graduate freshers and undergraduates with a minimum of six months experience are considered suitable.
• Employment gaps are discouraged.

Additional Details

• Working schedule: 6 days per week with rotational weekly offs.
• No night shifts involved.
• Typical shift length: 9 hours, including 6 hours of compulsory calling.
• Must be comfortable with both inbound and outbound calling.
• Flexibility for various profiles with above-average communication skills.
• No incentives are provided.