Customer Support Executive (Sales & Service)

Job Overview

We are seeking a proactive Customer Support Executive to join our sales and service team in Coimbatore, Tamil Nadu. This role involves managing technician and staff schedules, coordinating service assignments, and serving as the primary liaison for customers. The ideal candidate will ensure smooth communication across teams and clients while maintaining detailed records and promptly addressing service issues.

Primary Responsibilities

• Plan and coordinate technician and staff timetables and dispatch personnel effectively to job locations.
• Serve as the key contact for customers by responding to inquiries, offering product or service details, and managing complaints.
• Keep comprehensive documentation of customer interactions, service orders, and related reports with accuracy.
• Evaluate client needs, collaborate with internal teams, and guarantee compliance with company protocols and deadlines.
• Quickly identify and resolve any issues or delays in service delivery to maintain customer satisfaction.

Qualifications and Skills

• Completion of high school education is required; higher education credentials are advantageous.
• Outstanding verbal and written communication abilities for effective interaction with clients and service teams.
• Strong organizational aptitude including multitasking and managing multiple clients or projects simultaneously.
• Competence in using CRM platforms, scheduling software, and the Microsoft Office suite.
• Excellent interpersonal skills with a focus on customer satisfaction and handling challenging situations gracefully.

Compensation

The position offers a monthly salary range of 14,000 to 23,000 INR.