Customer Support Executive - International Non Voice Chat Process
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- Any Graduate
- Eligibility
- Open to any graduate with strong communication and customer-handling abilities. Freshers and seasoned professionals with relevant experience can apply. Must be flexible to work shifts in a 24/7 operational environment.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
VXI Global Solutions is a prominent business process outsourcing provider specializing in customer service, customer experience, and digital innovations. Established in 1998, VXI employs 40,000 people across more than 40 sites worldwide, including North America, Asia, Europe, and the Caribbean. The company offers diverse services such as omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation solutions. Backed by Bain Capital, VXI is committed to enhancing customer experience through cutting-edge generative AI technologies.
Job Overview
We are looking for Customer Support Executives to join our team in Hyderabad, India, to provide outstanding support through chat, email, voice, and other communication platforms. Candidates who demonstrate excellent communication skills and a customer-centric mindset are encouraged to apply.
Key Responsibilities
- Respond to customer inquiries via chat, email, phone, and assigned channels effectively.
- Ensure each customer interaction delivers a superior experience with prompt, accurate resolutions.
- Recognize and escalate complex or unresolved issues to the proper departments following company procedures.
- Maintain detailed and accurate documentation of all customer communications according to operational standards.
- Comply with company policies, quality benchmarks, and customer service protocols.
- Maintain punctuality and schedule adherence consistently.
- Exhibit professionalism, empathy, and integrity in all customer dealings.
Required Skills and Qualifications
- Exceptional verbal and written communication capabilities.
- Proficient typing skills with at least 40 words per minute and 90% accuracy.
- Capacity to handle multiple customer cases simultaneously with strong problem-solving aptitude.
- Keen attention to detail with accuracy in processing customer information.
- Readiness to work in rotational shifts, including night (graveyard) shifts.
Eligibility Criteria
- Excellent customer service skills and effective communication.
- Flexibility to operate in a 24 by 7 support environment.
- Fresh graduates as well as experienced professionals with relevant customer support experience can apply.
Location
The position is based at VXI Global Solutions India Pvt. Ltd., Recruitment Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad 500018.