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Customer Support Executive
Eureka Outsourcing Solutions Private Limited
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 16,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Candidates who are available for a customer support role in Mumbai, Maharashtra, and can handle inbound customer communication are suitable for this position.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This position involves managing incoming customer calls and providing timely, accurate assistance. The role is focused on resolving issues efficiently, maintaining service quality, and delivering a strong customer experience.
Key responsibilities
- Answer customer enquiries through inbound calls.
- Address and resolve customer issues with a high level of accuracy.
- Consistently meet daily service-level expectations, targets, and performance measures.
- Maintain strong customer satisfaction scores while following quality standards.
- Keep up to date with process updates, workflow changes, and internal guidelines.
- Use feedback constructively to improve performance and reduce repeat concerns.
Compensation
The role offers a monthly pay range of INR 16,000 to INR 30,000.