Customer Support Executive

Job Overview

We are seeking an energetic and customer-oriented Telecalling Executive to engage with prospective and current clients, introduce our products and services, generate leads, and maintain strong client relationships across multiple locations including Chennai, Coimbatore, Bangalore, and Pondicherry.

Primary Responsibilities

• Initiate outbound calls to potential and existing customers to promote company offerings.
• Communicate clearly and effectively about the services provided by the company.
• Identify leads and arrange appointments for the sales team to follow up.
• Track and follow up on customer inquiries and outstanding orders diligently.
• Respond to customer questions accurately and provide necessary support.
• Maintain comprehensive records of customer communications using CRM tools or spreadsheets.
• Meet or exceed daily, weekly, and monthly targets for calls made and leads generated.
• Develop and nurture positive and lasting relationships with customers.
• Regularly update customer databases with current and accurate information.
• Prepare and submit daily call activity reports to management.

Required Qualifications and Skills

• Fluent verbal communication skills in English and local language(s).
• Strong customer service focus and interpersonal skills.
• Basic proficiency in computer applications such as MS Office (Word and Excel) and email management.
• Ability to perform under pressure and achieve target-driven objectives.
• Good listening abilities and a positive, proactive attitude toward learning.

Preferred Education and Experience

• Bachelor's degree or diploma in any field is preferred.
• Between 1 to 3 years of experience in telecalling, telesales, customer service, or related roles.
• Fresh candidates with excellent communication abilities are welcome to apply.