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Customer Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 26,000 / month
- Openings
- 1
- Posted
- 6 hours ago
- Work mode
- In office
- Education
- 12th pass or Diploma or Graduate
- Eligibility
- Candidates who have completed 12th grade, diploma, or graduation can apply. Both freshers and experienced applicants depending on the specific process are eligible. Must have good English communication skills; knowledge of regional languages is beneficial. Should possess basic computer and typing s…
- Resume
- Required to apply
Where you'll work
Job description
About Vindhya e-Infomedia Pvt. Ltd.
Vindhya e-Infomedia Pvt. Ltd. is hiring Customer Support Executives to work across its locations including Bengaluru, Hyderabad, and other delivery centers depending on the assigned process.
Job Responsibilities
- Manage inbound and outbound customer calls with professionalism.
- Address customer inquiries and complaints effectively within service level agreements.
- Log and maintain accurate customer interaction records in the CRM system.
- Adhere to company policies, quality standards, and compliance rules.
- Achieve targets related to productivity, quality, and customer satisfaction.
- Escalate issues that cannot be resolved to the relevant teams in a timely manner.
- Provide excellent customer service while upholding a professional demeanor.
Candidate Eligibility
- Educational qualifications: completed 12th grade, diploma, or graduate degree.
- Open to freshers as well as experienced candidates depending on the process.
- Good command of English communication; regional language skills are a plus.
- Basic computer literacy and typing proficiency required.
- Willingness to work rotational shifts if needed.
Preferred Skills and Attributes
- Effective communication and interpersonal skills.
- Customer-centric mindset.
- Aptitude for problem-solving.
- Ability to work collaboratively within a team with a positive attitude.
- Capacity to perform well under pressure and meet business targets.
Salary Details
This position offers a monthly salary ranging from 15000 to 26000 INR.