Customer Support Associate - International Voice Process (Mumbai)

About the Role

Join Accenture, a global leader in professional services, as a Customer Contact Communications Associate specializing in International Voice Process. This role is based in Mumbai (Vikhroli) and involves working in US night shifts with rotational weekly offs. Accenture operates with a strong commitment to technology and human ingenuity to deliver exceptional service globally.

Key Responsibilities

• Deliver Tier 2 customer support through inbound voice channels with a focus on resolving issues completely and ensuring full customer satisfaction.
• Strictly follow client protocols and internal procedures when managing incoming calls.
• Assist customers by guiding them through self-service portals and providing navigational help.
• Maintain excellent oral and written communication throughout interactions.
• Adapt to flexible work shifts as required.

Eligibility and Experience

• Open to candidates with any graduation or HSC passed with minimum 1 year of relevant experience up to 6 years.

Additional Details and Benefits

• Work location in-office with night shift schedules aligned to US timings.
• Transportation benefit includes two-way cab services for pick and drop within Accenture's designated transport boundary.
• Opportunity to grow within a worldwide network across more than 40 industries.

We are excited to welcome new members to the Accenture family who are committed to delivering high-quality support services internationally.