Customer Support Associate at Policybazaar
Gurugram, Haryana, India · Full Time
Be the first to apply
- Experience
- Up to 4 yrs
- Salary
- INR 250,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate can apply for this position.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
PolicyBazaar is India's foremost insurance marketplace, committed to making financial safety accessible to over a billion households. Driven by core values of fairness and a vision for a healthier, well-protected India, PolicyBazaar has transformed insurance buying since its start in 2008. It attracts more than 100 million visitors annually with 10 transactions occurring every minute, representing approximately 25% of India's life cover and 7% of retail health insurance business. The group includes subsidiaries such as Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, and Zphin.
Job Overview
We are inviting dedicated and customer-oriented individuals to join as Customer Service Executives in our Gurugram office. This full-time role involves managing incoming customer queries and actively supporting sales across multiple communication platforms within a lively and evolving workspace.
Key Duties
- Respond promptly to customer questions through telephony, email, and chat channels.
- Explain product offerings and service details comprehensively to customers.
- Guide clients to make well-informed insurance choices tailored to their needs.
- Keep precise records of all customer interactions and transactions.
- Professionally address and resolve any issues or complaints from customers.
- Work cooperatively with colleagues to elevate the overall customer experience.
Candidate Requirements
- Possess between zero and four years of experience in customer service or sales roles.
- Exhibit strong communication and interpersonal abilities.
- Maintain composure and effectively manage stressful or conflicting situations.
- Have basic proficiency with computers and customer relationship management (CRM) software.
- Demonstrate sharp problem-solving skills and a detailed-oriented mindset.
- A high school diploma is required; a bachelor's degree is preferred.
Additional Information
- Work schedule consists of six working days each week.
- Interviews are conducted exclusively in-person; virtual interviews are not offered.
Compensation
The salary package ranges from INR 250,000 to INR 400,000 annually, contingent on relevant experience.