Customer Support and Sales Specialist

Role Overview

TalentPop App, a partner to rapidly growing e-commerce brands, seeks a versatile Customer Support and Sales Specialist to enhance customer experiences and fuel revenue growth. This hybrid position demands expertise in both resolving customer issues and driving sales opportunities from initial contact through retention.

Key Responsibilities

• Serve as the main contact for complex customer inquiries across chat, email, and phone, delivering prompt and accurate solutions.
• Maintain excellent customer satisfaction by troubleshooting products, guiding users, and ensuring timely problem resolution.
• Proactively detect risks of customer churn and engage customers with strategies that promote loyalty and retention.
• Identify upsell and cross-sell prospects by keenly understanding customer needs and presenting relevant premium offerings.
• Lead the entire sales cycle for expansion opportunities, including product demos, negotiation, and closing to achieve monthly revenue goals.
• Become a subject matter expert on products, communicating their value and ROI effectively to customers.

Candidate Profile

• Minimum of one year experience combining customer support, success, or inside sales, preferably in SaaS or e-commerce sectors.
• Strong verbal and written communication skills with professionalism under pressure and ability to convey value clearly.
• Proficient with CRM systems like HubSpot or Salesforce and helpdesk software such as Zendesk or Intercom.
• Goal-oriented with motivation to exceed KPIs related to service quality and sales revenue.
• Well-versed in e-commerce operations and challenges, appreciating customer service’s strategic role in digital retail.

Compensation and Benefits

• Competitive base salary complemented by an aggressive commission plan and bonuses linked directly to retention and expansion revenues.
• Fully remote, permanent work arrangement with no commuting required.
• Health benefits including comprehensive coverage or a monthly stipend, along with generous paid time off.
• Opportunities to advance into roles such as Customer Success Manager, Account Manager, or Senior Sales positions.

Technical and Work Environment Requirements

• Personal computer or laptop with at least an Intel i5 processor or modern equivalent.
• Reliable wired internet connection with a minimum of 25 Mbps download and upload speeds to support clear video communications.
• Quiet and professional workspace to ensure undisturbed customer interactions.

Application Instructions

Applicants must select “Brand Concierge” as the role during application and enter the code CSSS to ensure review by the recruitment team. Applications missing these details will not be considered.