- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Eligibility
- Candidates based in Ireland who can work remotely and have 1 to 3+ years of experience in Customer Success, Account Management, or Support may apply. Individuals with SaaS, retention, or fitness-related backgrounds are especially encouraged.
- Resume
- Required to apply
Job description
About HubFit
HubFit is a well-established fitness coaching platform designed to help coaches and gym owners streamline, automate, and grow their businesses. Its software is built to make client training, engagement, and retention easier, and the company highlights strong customer trust, supported by more than 2,500 five-star reviews across platforms.
Role Overview
As a Customer Success Specialist, you will connect HubFit’s automated support tools with the personal, human support that users value. This remote role, based in Ireland, carries a major impact: you will manage the everyday customer experience, improve retention, and help influence both the product direction and the customer success process as the team grows.
Company Culture
- Deep customer focus: The team prioritizes delivering real value to users at every step.
- Strong ownership and speed: The role suits people who take responsibility, move quickly, and solve problems independently.
- Open feedback culture: The company values direct, respectful feedback as a way to improve outcomes together.
Key Responsibilities
- Handle day-to-day support across tickets, incoming email queries, and social media direct messages.
- Run one-on-one onboarding sessions for new trial users within 48 to 72 hours of signup.
- Help inactive users progress through important platform milestones and get activated.
- Reach out to canceled customers to understand why they left and attempt to re-engage them.
- Improve automated support flows and AI reply resources by identifying missing or weak areas.
- Summarize customer feedback each week and share insights that can inform product improvements.
Requirements
- Must be based in Ireland and comfortable working remotely in an async setup.
- Bring 1 to 3+ years of experience in Customer Success, Account Management, or Support.
- Be comfortable using modern helpdesk platforms, CRM tools, and social media channels.
- Have strong written and spoken communication skills, with the ability to switch between video calls and fast-paced messaging.
- Show genuine motivation to build relationships and help entrepreneurs achieve success.
Nice to Have
- Previous experience in a B2B SaaS environment.
- Personal interest in fitness, nutrition, or personal training.
- Exposure to retention work, churn recovery, or inside sales.
Perks and Benefits
- Competitive compensation aligned with your experience.
- Monthly support for gym membership, fitness wearables, and remote working expenses.
- Generous leave, a winter shutdown period, and an annual learning budget.
Additional Information
This is a full-time remote position. The role is based in Ireland. The company emphasizes high ownership, customer obsession, and direct feedback in how the team works.