Customer Success Specialist - Food Science

Job Overview

Our partner company based in Ireland seeks a Customer Success Specialist with expertise in Food Science for a fully remote position. This role is perfect for a professional with strong customer orientation who enjoys fostering durable client relationships while supporting companies in regulated sectors. You will act as the central customer contact throughout their journey, offering consultative advice, managing projects, and ensuring exceptional service from inquiry through to project completion.

Key Responsibilities

• Serve as the initial and ongoing point of contact responding swiftly to web and phone client inquiries.
• Engage customers consultatively to understand their goals and recommend suitable laboratory testing, labeling, and support services.
• Develop, present, and track proposals, progressing qualified leads through the sales funnel.
• Oversee customer interactions after project initiation, including onboarding, project scheduling, status reporting, delivery of results, and follow-ups.
• Collaborate internally to maintain alignment on laboratory testing, labeling initiatives, and customer commitments.
• Monitor project status, answer client questions, resolve routine billing issues, and keep precise records using CRM and project management tools.
• Identify potential upsell opportunities while maintaining trusted advisor status with customers.
• Provide customer insights and suggestions for process advancements to improve service quality and experience.

Qualifications and Experience

• A minimum of five years in customer success, account management, consultative sales, business development, or a similar client-facing role.
• Demonstrated ability to handle multiple accounts, sales prospects, and simultaneous projects with meticulous attention to detail.
• Exceptional English communication skills, both written and spoken, with a client-centered and professional demeanor.
• Capability to comprehend technical service offerings and convey complex information clearly and practically.
• Experience with CRM platforms such as HubSpot and invoicing tools like QuickBooks or equivalents.
• Proficient use of Microsoft Outlook, Excel, Word, Teams, and project management software.
• Self-motivated to work independently in a collaborative remote setting, with strong urgency and accountability.
• Availability to work full-time aligned with Mountain or Pacific Standard Time business hours.
• Preferred background in the food science sector, laboratory testing, food production, dietary supplements, pet food, or comparable regulated industries.
• Advantageous knowledge of food labeling standards, nutrition facts panels, and regulatory bodies including FDA, USDA, or AAFCO.

Benefits

• Remote full-time role with flexibility allowing work from any location.
• Engagement in a consultative customer service capacity without cold calling.
• Exposure to diverse projects involving laboratory testing, food science, regulatory compliance, and product labeling.
• A collaborative team environment connecting customer success, operations, and technical departments.
• Access to modern technology such as HubSpot, Monday.com, QuickBooks, Microsoft Office, and Teams.
• Opportunity for career growth within the food science and regulatory compliance fields.
• Attractive compensation package that reflects candidate experience and abilities.

Additional Information

This posting is managed by our partner company, who handles all application processing and selection procedures. The recruitment process incorporates AI tools for initial candidate evaluation, ensuring fair and efficient selection while final decisions are human-led. Candidates must understand and consent to data privacy guidelines per GDPR regulations and can inquire further regarding personal data handling.