Customer Success Program Manager, Google for Education

Overview

Google’s Education organization works to improve teaching and learning at scale by helping K-12 schools and higher education institutions worldwide use Google’s tools and technology effectively. In this role, you will shape strategy and execution to increase global adoption and growth of Google’s education offerings, with a strong focus on Workspace for Education and Gemini/AI.

This position may also be based at the Playa Vista, CA campus. When applying, candidates can indicate a preferred work location from the following options: Chicago, IL; Atlanta, GA; Austin, TX; Mountain View, CA; New York, NY; Los Angeles, CA; or San Diego, CA.

Role summary

As a Customer Success Program Manager, you will partner with regional Workspace and AI specialists as well as Digital Transformation Managers to support the customer lifecycle. Your work will include usage reviews, renewals, transition planning, and broader customer management initiatives. This is a high-impact cross-functional position that influences the learning experience for educators and students around the world.

Minimum qualifications

Candidates must have a bachelor’s degree or equivalent practical experience, along with 5 years of program or project management experience, 5 years of experience leading cross-functional or cross-team initiatives, and hands-on experience querying datasets and data tables with SQL and internal data platforms.

Preferred qualifications

Helpful background includes Program Management certification or equivalent program management experience in a technology company, stakeholder management experience, familiarity with Google AI, Workspace, and ChromeOS solutions in education settings, strong data analysis skills, the ability to build programs and services for very large audiences, and a genuine interest in learning and education.

Responsibilities

You will own and refine a global strategy that drives adoption across Google’s education portfolio, especially Workspace for Education and Gemini/AI.

You will work across strategy, operations, data, institutional sales, and channel partnerships to improve customer engagement and satisfaction.

You will build growth models, sales tools, and reporting systems that help expand the global user base and track progress with data-backed insights.

You will collaborate with specialists and sales managers worldwide while helping maintain a strong, customer-centered team culture.

You will represent customer needs internally and work with product and marketing teams so feedback influences roadmaps and future initiatives.

Location and legal information

Applicants in Los Angeles County may be considered for employment even if they have arrest or conviction records, in line with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Compensation and benefits

The stated US base pay range is $136,000 to $197,000 per year, with a 15% bonus target, plus additional bonus, equity, and benefits. Final pay is based on job-related skills, experience, education, and training.

Benefits are available through Google’s standard benefits program.

Equal opportunity

Google is committed to being an equal opportunity workplace and affirmative action employer. Employment decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants are also considered regardless of criminal history, consistent with applicable law. Accommodation support is available for applicants with disabilities or special needs.