Customer Success Manager, SMB/ Enterprise

About Similarweb

Similarweb helps organizations understand the digital landscape by showing what is happening across the online world. Its data and solutions support thousands of customers around the globe, including major brands such as Google, eBay, and Adidas, in making strategic decisions that shape their digital growth. The company became publicly listed on the New York Stock Exchange in 2021 and continues to expand.

Role overview

This position is for a Customer Success Manager with a digital marketing background. The role focuses on improving customer engagement, product adoption, and account growth by delivering strategic guidance to SMB or enterprise accounts across the APAC region.

Why this role matters

The Customer Success Manager plays a key part in building long-term client relationships and helping customers achieve measurable business value from the platform. By acting as the frontline representative of the SaaS product, the role helps position Similarweb as a trusted extension of the client’s own business.

What you will do

• Serve as the main contact for all users within assigned accounts.
• Act as a dependable advisor throughout the customer lifecycle, offering support and guidance on platform use and strategy.
• Spot retention risks early and take proactive steps to reduce churn and improve the customer experience.
• Build durable account relationships and support renewals and long-term account health.
• Identify opportunities for upselling during the customer journey.
• Develop deep knowledge of Similarweb’s products and offerings.
• Help customers stay engaged with the platform and clearly understand the business value it delivers.

What the company is looking for

The ideal candidate is fluent in English, both written and spoken, and additional Asian language skills are a plus. A strong grasp of digital marketing trends is important, along with at least 3 years of experience in a client-facing role, preferably within a SaaS environment. The role also calls for strong relationship-building ability, a quick analytical mindset, polished client-facing communication, problem-solving strength, and a collaborative approach.

Work style

The company values in-office collaboration as a way to build a more connected and unified culture, while also offering the flexibility to work partially from home.

Why join Similarweb

Employees are encouraged to bring ideas forward, take initiative, and help shape meaningful change. The company offers competitive compensation and benefits, a focus on community through team outings and happy hours, and opportunities for career development through coaching, learning resources, and internal growth paths. Similarweb also places strong emphasis on diversity, inclusivity, and mutual respect across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience.

Application privacy

Application details will be handled in line with the company’s Applicant Privacy Policy.