Customer Success Manager - Small Business

About the Role

HSI is looking for a Customer Success Manager focused on small business accounts who can help clients get the most value from the company’s workplace safety and compliance solutions. In this role, you will serve as a dependable advisor, strengthen customer relationships, and contribute directly to retention, expansion, and overall client satisfaction.

The position is designed for someone who enjoys working with organizations that want to improve their EHS and compliance programs, and who can balance strategic account growth with hands-on client support.

Key Responsibilities

• Work closely with customers to build and carry out plans that improve return on investment.
• Develop trusted relationships with decision-makers and other important contacts across client organizations.
• Represent customer priorities within HSI and help drive ongoing product and service improvements.
• Support a 95%+ net retention target through regular, proactive account engagement.
• Identify opportunities to expand existing accounts and contribute to revenue growth.
• Capture and communicate client feedback to inform product direction and roadmap decisions.
• Become highly knowledgeable in HSI’s solution set so you can advise clients with technical confidence.

What Success Looks Like

• Clients continue their partnerships with HSI and increase their usage over time.
• Quarterly revenue goals are met or surpassed.
• Customer organizations report better outcomes in their safety and compliance efforts.
• Client feedback leads to practical product improvements.
• Customers see you as a reliable extension of their own team.

What Helps You Stand Out

• You enjoy learning new technologies and asking thoughtful questions.
• You do well in a fast-moving environment and take ownership of results.
• You can think strategically while also handling day-to-day execution.
• You stay organized, pay attention to detail, and come prepared.
• You earn trust by being consistent, reliable, and knowledgeable.

Requirements

• Proven success in a customer-facing position with responsibility for revenue outcomes.
• Experience working with senior leaders and other key stakeholders.
• Strong technical understanding and the ability to learn sophisticated products quickly.
• Excellent speaking, writing, and presentation skills.
• Prior use of Salesforce or a customer success platform is considered an advantage.
• A bachelor’s degree or relevant experience in customer success, sales, or account management.
• Exposure to EHS and compliance is helpful, though not mandatory.

Compensation and Benefits

This is an hourly, non-exempt position with base pay plus uncapped commission. First-year total earnings are projected to be $52,500+ including salary and commission.

• Medical, dental, and vision coverage.
• Parental leave, tuition reimbursement, volunteer time, and other resources for personal and professional growth.
• Unlimited access to the company learning management system and training programs.
• Remote work flexibility.
• Flexible vacation policy.
• Retirement savings support with company matching contributions.

Additional Information

This opportunity is focused on helping organizations improve workplace safety and compliance while building a long-term career in customer success.