Customer Success Manager

About the company

Revi Solutions is developing an AI-driven conversion layer for the fitness sector. Its platform helps gyms, studios, and wellness brands turn more leads into customers, automate communication, strengthen retention, and improve revenue through AI and automation. The product connects with major fitness CRM systems and supports messaging and engagement across the full customer journey, from lead capture to membership renewal.

The company is a fast-scaling startup working across AI, SaaS, and fitness technology, and it is looking for someone who wants real ownership and a chance to make a measurable impact.

Role overview

This Customer Success Manager position is broader than a standard CSM role. You will manage customers through onboarding, launch, adoption, retention, renewal, and optimization, while also helping define how Customer Success should operate at Revi.

You will partner directly with studio owners, operators, and business leaders to help them increase conversions, improve revenue, and get clear value from the platform. The role suits someone who enjoys working in a fast-moving environment, solving complex issues, and contributing to a business being built from the ground up.

What you will do

• Own a portfolio of 30 to 50 active customer accounts.
• Develop trusted relationships with studio owners and operators.
• Act as the main strategic contact for your customer base.
• Support adoption, engagement, retention, and renewals.
• Take customers from post-sale handoff through successful launch.
• Guide implementation, activation, and adoption milestones.
• Set success metrics and align customer goals with business outcomes.
• Help customers realize value as quickly as possible.
• Track account health and adoption patterns.
• Spot churn risk early and act before it escalates.
• Run recurring business reviews and strategic check-ins.
• Identify and support expansion opportunities where relevant.
• Work through operational blockers and adoption issues.
• Coordinate with Product, Support, and Engineering teams.
• Share customer feedback that can improve the platform and user experience.

What the company is looking for

• At least 3 years of experience in Customer Success, Account Management, or SaaS client services.
• Background managing a portfolio of customer accounts.
• Strong written and verbal communication skills, plus relationship-building ability.
• Hands-on experience with onboarding, implementation, adoption, or retention workflows.
• Very good organization and prioritization skills.
• A strong sense of ownership and reliable follow-through.
• Comfort working in a fast-moving startup setting.

Preferred background

• Experience in SaaS.
• Exposure to fitness, wellness, or health-tech businesses.
• Startup experience.
• Experience serving SMB customers.

Traits that will help you succeed

• Highly organized and structured in approach.
• Proactive, accountable, and self-directed.
• Deeply focused on the customer.
• Commercially aware and outcome-driven.
• Comfortable working through ambiguity.
• Calm and steady under pressure.
• Action-oriented and quick to move forward.

Why join Revi

• A high-impact role with meaningful ownership.
• Opportunity to help shape the Customer Success function.
• Exposure to AI, automation, and modern SaaS tools.
• Fast-growing startup environment.
• Direct collaboration with leadership.
• Strong long-term growth potential as the company expands.

Location and compensation

This is a hybrid role based in New York, NY, with 2 to 3 days per week in the office. The salary range is $70,000 to $90,000, depending on experience, plus base salary and growth opportunities.

Application note

Candidates who are excited about helping businesses grow, working with innovative technology, and building something meaningful are encouraged to apply by sending their resume to the team at george@reviai.co.