Customer Success Manager

About Partnerize

Partnerize provides a leading partnership automation platform that helps brands find, engage, and convert audiences at scale. The company supports growth through affiliate marketing, influencer collaborations, and other partnership-led programs that deliver measurable business results. The team is focused on solving customer challenges in a fast-moving digital marketing environment.

Role Overview

This Customer Success Manager position supports customers who are newly adopting the platform, while also partnering with established clients to improve return on investment through the Partnerize solution. The role is centered on building durable, high-value client relationships and feeding customer insights back into the wider business and product organization to strengthen service and product quality.

This is a 12-month contract to cover maternity leave. The selected candidate must be able to work from the Sydney office 1–2 days per week.

What You Will Do

• Lead customer discovery during onboarding to understand customer goals, expectations, and pain points, then set them up for scalable and effective use of the platform.
• Build a shared business plan with customers and define SMART targets for success.
• Monitor plan progress, provide regular updates to customers and internal teams, and adjust the approach as the account evolves.
• Clearly demonstrate and reinforce the value being delivered to customers on an ongoing basis.
• Translate customer use cases into the right Partnerize product and service solutions.
• Train customers to a strong level of product proficiency so they can use the platform efficiently and take full advantage of its features.
• Share best practices and market benchmarks to help customers understand their performance and opportunities for improvement.
• Maintain a strong focus on customer health by monitoring risk indicators and reporting weekly against agreed health definitions.
• Manage expectations proactively and reset priorities where needed to reduce risk from misalignment.
• When risk appears, create and lead action plans, holding the right internal stakeholders accountable.
• Strengthen relationships with day-to-day contacts, sponsors, and budget holders to reduce dependency risk and identify expansion opportunities.
• Keep an external, value-led perspective in every customer interaction across functions.
• Understand account commercial terms, scope, renewal timing, and value across products, while clearly managing any commercial risk.
• Deliver accurate quarterly revenue forecasts.
• Own renewal planning and make sure renewal transactions and paperwork are completed on time.
• Support internal account planning through SWOT analysis, identification of CSQLs and CSQAs, and growth opportunities linked to account performance.

What We’re Looking For

• At least 4 years of client-facing experience with end-to-end responsibility for customer health from onboarding through renewal.
• Experience in Customer Success, Professional Services, or Account Management in a subscription-based business.
• Comfortable working with senior and executive stakeholders, including presenting, negotiating, handling expectations, and communicating with users, sponsors, and budget holders.
• A bachelor’s degree or equivalent practical experience.
• Professional Customer Success certification is a plus.
• Experience in affiliate marketing or digital marketing is preferred.
• Strong and disciplined use of Salesforce.com is preferred.
• Experience with customer success platforms or systems is desirable.

Benefits and Perks

• 22 days of annual leave.
• Private medical insurance through Bupa.
• Enhanced wellness support, including wellness coaching and Wellness Fridays.
• Regular company events and activities.

Additional Information

Partnerize is committed to building a diverse and inclusive workplace where people are treated fairly, respected, and supported to contribute fully. The company welcomes people of all backgrounds and identities and expects everyone to uphold that commitment.

Any personal data collected during the application process will be used for recruitment and any later employment-related purpose. Further details are available in the company privacy policy.

Recruitment agencies and staffing firms are asked not to submit unsolicited resumes unless they have a signed agreement in place. Unsolicited resumes sent directly or indirectly to employees or locations will be treated as company property, and no fees or charges will be paid for such submissions.

Work Arrangement

This is a hybrid role based in Sydney, New South Wales, Australia, with an expectation to be in the office 1–2 days per week.