Customer Success Manager (f/m/d)

About Meteomatics

Meteomatics is a leader in weather and climate data, delivering high-quality weather information and software solutions globally. The company innovates with technologies such as their proprietary Meteodrones to collect vital atmospheric data, enhancing weather forecasting accuracy significantly.

Role Overview

The Customer Success Manager will focus on maintaining customer retention, facilitating contract renewals, and fostering growth within a diverse portfolio of international accounts. This position requires managing client relationships, ensuring the optimal usage of Meteomatics products, and identifying opportunities for upselling and cross-selling. The role is based in Berlin on a full-time temporary contract of one year.

Primary Responsibilities

• Oversee and manage contract renewals to maintain continuous customer partnerships.
• Drive account expansion through identifying new opportunities for upselling and cross-selling.
• Develop extensive knowledge of the market, customers, and the suite of products offered.
• Manage an expanding, international customer portfolio spanning multiple industry sectors.
• Collaborate with sales, accounting, and technical departments to enhance internal processes and customer satisfaction.
• Support sales teams in crafting new strategies aimed at improving customer experience.

Candidate Requirements

• Proactive, motivated attitude with ambition to contribute toward becoming a global leader in private weather technology.
• Several years of experience in customer success, technical account management, or related client-facing roles within technical B2B sectors such as SaaS, software, or data-driven industries.
• Strong commercial focus with proven ability to oversee renewals and foster customer adoption and growth.
• Comfortable engaging with customers on technical product details and translating features into business benefits.
• Excellent communication and stakeholder management skills with a consultative approach.
• Demonstrated familiarity with the practical application of AI to enhance work efficiency and customer outcomes.
• Proficient in Microsoft Office and contemporary productivity software.
• Analytical mindset with a pragmatic approach to resolving complex client challenges.
• Experience working collaboratively across cross-functional teams.
• Fluency in German and English mandatory; additional languages beneficial.

What Meteomatics Offers

• Access to innovative weather technology products and solutions to support effective sales.
• Fast and efficient decision-making processes within a dynamic organization.
• Diverse work exposure across various industries offering enriching professional insights.
• A culturally diverse and motivated international team environment.