Customer Success Manager - Enterprise Accounts (India)

About Similarweb and Role Overview

Similarweb is transforming how organizations engage with the digital landscape by providing unparalleled online insights. Supporting more than 5,000 clients worldwide—including major companies like Google, eBay, and Adidas—our solutions empower strategic digital decision-making. Since our 2021 listing on the New York Stock Exchange, we continue to expand globally, cultivating a team characterized by curiosity, practicality, and integrity.

We are seeking a Customer Success Manager focused on the Indian market, reporting to the SMB Team Lead. This position targets increasing client involvement, platform adoption, and revenue growth by delivering expert strategic guidance for small to medium-sized Indian enterprise accounts.

Key Responsibilities

• Serve as the main liaison for all user interactions within your assigned accounts, establishing yourself as a dependable advisor throughout their Similarweb journey.
• Develop and sustain deep client relationships ensuring integration of our SaaS platform into their business operations, enhancing retention and renewals.
• Proactively identify potential account churn risks and execute strategies to prevent customer attrition.
• Spot and cultivate upsell opportunities throughout the customer lifecycle to promote account expansion.
• Attain comprehensive product knowledge to effectively communicate Similarweb's offerings and value to clients.
• Ensure clients remain actively engaged with the platform and appreciate how it supports their business objectives.

Qualifications and Skills

• Fluent communication in English; proficiency in Hindi and/or Tamil is advantageous.
• Strong grasp of digital marketing dynamics and recent trends.
• At least 2 to 3 years of experience in client-facing roles, ideally within SaaS environments.
• Exceptional relationship-building capabilities to quickly establish trust and rapport with clients and internal teams alike.
• Analytical thinker with the aptitude to assess challenges rapidly and devise effective solutions.
• Experience crafting polished client-facing deliverables and presentations.
• Excellent problem-solving and critical thinking proficiency.
• Collaborative team member able to work effectively alongside cross-functional partners.

Additional Information

This position is based onsite in Singapore, with a strong emphasis on in-person collaboration to maintain a connected workplace culture, complemented by occasional remote work options.

Why Join Similarweb?

• Work with a leading digital intelligence platform that employees are passionate about.
• An environment promoting open communication and innovation where your ideas can drive organizational change.
• Competitive salary and comprehensive employee benefits that prioritize well-being.
• Opportunities for career development and growth across multiple paths with extensive learning resources and mentoring.
• Commitment to diversity and inclusion, fostering authentic self-expression and equality within an international, respectful workplace.