Customer Success Manager - English

Role Overview

Over the past seven years, NinjaOne has rapidly expanded its market presence, achieving consistent revenue growth each year. The company serves thousands of satisfied customers who rely on its solutions. To support this growth, we are expanding our Customer Success Management team to enhance adoption of our products through onboarding, upselling, and cross-selling initiatives. As a Customer Success Manager, you'll be an advocate for your clients within the company, ensuring an exceptional customer experience by establishing trusted, lasting relationships.

Key Responsibilities

• Manage a select group of our top-tier customers, connecting with stakeholders from support agents to executive-level partners.
• Act as a trusted advisor, going above and beyond to ensure clients maximize the value of our products.
• Analyze usage metrics to identify opportunities for improving product adoption and reducing customer churn; provide guidance to implement enhancements.
• Serve as the primary point of contact, cultivating relationships to generate and qualify upsell and cross-sell opportunities.
• Maintain detailed activity records in Salesforce, accurately forecast sales opportunities, and communicate relevant information effectively.
• Perform additional duties as required.

Candidate Profile

• Outstanding consultative communication skills, capable of active listening, inspiring confidence, and addressing objections effectively.
• A customer advocate with expert product knowledge, able to influence and motivate customers toward increased adoption.
• Composed and resilient when navigating customer challenges and escalations.
• Experience managing a portfolio of accounts, guiding customers throughout their journey.
• Fluent in English.
• Strong analytical thinking combined with a proactive, solutions-driven attitude.
• Dedicated to delivering maximum value with a customer-centric approach.
• Enjoy working in dynamic, evolving environments focused on solutions.
• Highly organized, capable of prioritizing responsibilities across strategic accounts.
• Collaborative spirit, working effectively with sales, marketing, support, product, and professional services teams.
• Bonus: Background in SaaS, cloud technology, or IT industry experience.

About NinjaOne

NinjaOne simplifies IT management for nearly 40,000 customers across more than 140 countries by delivering a Unified IT Operations Platform. Our solution integrates endpoint management, autonomous patching, backup, and remote access into one console, enhancing efficiency, resilience, and cost-effectiveness. We automate IT processes to provide employees with seamless technology experiences.

We prioritize customer success, boasting a 98% customer satisfaction rate over the past five years.

Employee Benefits

• Opportunities for personal and professional growth within a fast-growing organization.
• Lunches provided three times per week at the Berlin office.
• Access to a corporate benefits platform offering discounts on various brands like Expedia, FitX, and Zalando.
• Comprehensive training programs to develop your skills.
• Competitive salary package.
• A diverse and inclusive workplace with a kind and curious international team.
• Office located centrally in Berlin at Alexanderplatz, near all public transit.

Additional Information

This role is based in Berlin, Germany and does not provide visa sponsorship.

NinjaOne is an equal opportunity employer committed to diversity and inclusion in the workplace. Employment decisions are made without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.