Customer Success Manager, Ads Solutions

About the team

OpenAI’s Ads Solutions group works with advertising partners to understand their businesses, priorities, and growth goals so it can shape products and solutions that create durable revenue growth while protecting user trust and platform integrity.

Role overview

This position is for a Customer Success Manager who will help advertisers get started, activate campaigns, and scale their presence on OpenAI’s advertising platform. You’ll manage a portfolio of partners, act as a dependable advisor, and support them in reaching business outcomes through a responsible platform experience.

The role blends account ownership, strategic thinking, and hands-on execution. You will collaborate closely with Sales and internal teams to strengthen partner success and improve the overall advertiser journey.

This job is based in Singapore. The working model is hybrid, with three in-office days each week. Relocation support is available for new hires.

Key responsibilities

• Own a portfolio of advertising partners and be their main day-to-day contact.
• Support advertisers through onboarding and campaign setup so they can adopt OpenAI’s ads products effectively.
• Review campaign results and turn performance data into practical recommendations.
• Spot opportunities to grow partnerships through deeper product use and additional investment.
• Work across Sales, Product, Analytics, Policy, and Operations to solve issues and improve the platform experience.
• Bring partner feedback back into the organization to help shape product direction and long-term planning.
• Develop repeatable workflows and best practices that can scale as the advertising ecosystem grows.

What success in this role looks like

• Experience handling advertiser or agency relationships in digital advertising, account management, customer success, consulting, or a similar client-facing setting.
• Ability to interpret performance metrics and convert them into strategic guidance.
• Comfort using data tools such as SQL, advanced Excel, or Google Sheets for querying and analysis.
• Clear communication skills with the ability to build trust across technical and non-technical stakeholders.
• A strong sense of ownership, accountability, and adaptability in fast-changing environments.
• Sound judgment with a focus on user trust and responsible growth.

Additional information

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The company develops and deploys AI systems with safety and human needs at the center, while aiming to include a wide range of perspectives and experiences.

OpenAI is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other protected characteristics.

Background checks may be completed in line with applicable law. Qualified applicants with arrest or conviction records will be reviewed consistent with relevant legal requirements. For unincorporated Los Angeles County workers, the role may involve duties related to protecting company hardware, returning equipment and data at the end of employment or assignment, and safeguarding confidential information. The job also involves access to secure information systems and related data-security responsibilities.

If a candidate believes the posting is not compliant, they can submit a report through the designated form. Requests or inquiries unrelated to posting compliance will not receive a response.

Reasonable accommodations are available for applicants with disabilities through the specified process.

OpenAI’s Global Applicant Privacy Policy applies.

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