Customer Success Manager / Account Manager

About Wishup

Wishup is a remote-work platform founded in 2017 that connects international businesses with remote professionals across functions such as virtual assistance, operations and admin support, executive assistance, project management, bookkeeping, and accounting. The company states that it maintains a very selective acceptance rate of 0.1% and uses an AI-powered tool to upskill and manage its professionals. It also notes backing from investors including Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs, and says its leadership includes alumni from IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

Role Overview

This is a full-time Customer Success Manager / Account Manager position at manager to senior manager level. The role is based in Bengaluru and requires the candidate to be willing to work from the office. The work schedule is Monday to Friday in a US shift, from 6:30 PM to 3:30 AM IST.

Key Responsibilities

• Take complete ownership of revenue from the assigned client accounts.
• Design and run customer success plans aimed at improving retention and protecting revenue.
• Manage the full post-sales journey, including onboarding, training, support, feedback handling, renewals, upselling, and referrals.
• Track account health, product adoption, and progress against customer success initiatives.
• Use consultative ideas and strong service quality to help clients improve efficiency and extend account lifetime.
• Work closely with sales and operations teams to share insights on customer health, adoption trends, expansion potential, and renewal opportunities.
• Develop strong relationships with important customer stakeholders to shape engagement plans and create advocates for the business.

Requirements

• At least 3 years of experience in customer success, client relationship management, post-sales support, or a consulting-oriented role.
• Hands-on background in customer-facing functions such as account management or business development.
• Strong attention to detail, comfort with technology, and a practical, solution-focused approach.
• Demonstrated ability to deliver results while working under pressure.
• Experience with onboarding, setup, training or product demos, issue resolution and escalation, and client retention.
• Ability to use data for decision-making, break down complex problems, and communicate ideas clearly.
• Proven ability to identify customer needs and apply retention and adoption strategies effectively.
• Comfort with giving and receiving feedback and working collaboratively toward team goals.
• Excellent communication and presentation skills, with the flexibility to adapt messaging for C-level leaders, management, or team audiences.

Selection Process

• Two test rounds: an aptitude test with 15 questions in 15 minutes, followed by an email writing test lasting 15 minutes.
• Three to four interview rounds.
• An assignment stage.

Job Pre-requisites

• Windows laptop with 8 GB RAM.
• Intel i5 8th generation processor or higher.
• Good camera and headset.

Additional Information

The employer says interviews are closing soon.

The role references Customer Success Manager and Account Manager interchangeably.

The listed work arrangement requires a Bengaluru-based candidate who can work from the office.

The source also mentions a remote-first startup context, while the role itself is specified as work from office in Bengaluru.

No salary, stipend, number of openings, or start date was provided.