Customer Success Manager

About the Role and Company

Quanta is a rapidly expanding AI technology company based in Berlin. We are seeking a Customer Success Manager to take full ownership of customer success across all phases including onboarding, adoption, retention, and growth. This role is ideal for professionals who excel in autonomous environments and enjoy helping enterprise clients implement and scale cutting-edge technologies within complex industrial settings.

Key Responsibilities

• Manage a portfolio of customers throughout their journey from initial onboarding to ongoing success, renewals, and growth.
• Serve as the primary liaison for customers, establishing trust and ensuring they derive value from the platform.
• Coordinate onboarding, customer initiatives, and follow-up actions in collaboration with Product, Engineering, Finance, and Sales teams.
• Track customer health status, proactively identify risks and opportunities, remove obstacles, and maintain clear communication and alignment.
• Collaborate with Sales to support renewals and expansion, helping customers broaden platform usage across additional locations and applications.
• Assist customers with onboarding, adoption, and value realization within challenging operational environments.
• Collect customer feedback and contribute to enhancing Customer Success strategies, documentation, and workflows.
• Work cross-functionally with Product, Engineering, Sales, and executive teams to drive customer outcomes.
• Support initiatives that maximize customer retention, growth, and long-term partnerships.
• Enable customers to effectively adopt and scale AI-driven technologies across their operations.

Candidate Profile

• Background in Customer Success, Account Management, Customer Operations, Consulting, Implementation, or similar roles involving direct customer engagement.
• Strong customer-focused attitude with the ability to cultivate trusted relationships and deeply understand customer objectives and challenges.
• Proven track record of driving customer adoption, value realization, retention, and expansion through proactive engagement and problem resolution.
• Excellent organizational and project management capabilities, handling multiple customers and priorities simultaneously.
• Prior experience working within start-up or scale-up environments.
• Outstanding communication skills, both written and verbal.
• Comfortable navigating ambiguous situations and creating order where none exists.
• Ability to lead and influence cross-team collaboration to achieve customer success outcomes.
• Self-driven with a proactive approach and strong ownership mentality.

Benefits and Opportunities

• Join a growing AI technology enterprise at an exciting growth phase.
• Experience significant autonomy and accountability in a role critical to business success.
• Contribute to enabling enterprise customers to gain tangible value from innovative AI solutions.
• Collaborate in a team-oriented environment centered around customer outcomes and growth.
• Play a pivotal role in developing and expanding Customer Success processes as the company scales.
• Be part of establishing a prominent market leader in a fast-evolving sector.