Customer Success Manager - 12 Month Contract

About Pion

Pion is a recognised platform that brings together audience verification, data ownership and marketing reach. The company supports more than 3,500 brands, including major global retailers, in building long-term loyalty across 10 consumer groups and 100+ territories. Through products such as Student Beans, Beans iD and YMS events, Pion helps organisations grow responsibly and effectively.

What it’s like to work at Pion

The business is built around ambitious ideas and people who think differently. Its mission is to reward the people who shape the world, including students, healthcare workers and other communities. Pion values inclusion, diverse viewpoints and a culture where everyone can develop and succeed.

The company also encourages applicants who may not meet every listed criterion, and welcomes candidates from all backgrounds. If you need any adjustments during the hiring process, you can contact the talent team at talent@wearepion.com.

Role overview

Pion is hiring a Customer Success Manager for a 12-month contract. The position focuses on managing enterprise and mid-market client relationships, improving campaign performance and helping drive retention and growth.

Key responsibilities

• Look after a portfolio of around 30 enterprise and mid-market accounts with a total book of business worth approximately £1.5m, with a strong focus on retention, expansion and client value.
• Take ownership of client reporting and optimisation activity, tracking performance proactively, spotting improvement opportunities and making sure campaigns deliver strong outcomes.
• Manage the full campaign lifecycle, including offer execution, ad tracking, results analysis and customer reporting, to improve campaign efficiency and return on investment.
• Develop solid client partnerships through regular monthly and quarterly business reviews, face-to-face meetings and occasional travel, while working closely with Account Managers to provide a smooth customer experience.

What we’re looking for

• At least 3 years of experience in Customer Success, Account Management or Affiliate Marketing, with clear evidence of managing and growing enterprise and mid-market relationships.
• Strong analytical ability and reporting experience, including the creation of performance reports, insights and optimisation recommendations for clients.
• Confidence running QBRs and MBRs, along with strong verbal, written and presentation skills for meetings, video calls and written updates.
• Excellent organisation and adaptability, with the ability to manage several priorities and deadlines in a fast-moving environment.

Benefits and perks

• Competitive salary.
• 30 days of annual leave plus bank holidays.
• Recognition as a Great Place To Work across three categories.
• Support for learning and career progression, including coaching workshops and development plans.
• Remote-first setup with the option to work from abroad for up to 180 days, subject to approval.
• Flexible hours, with a start time between 8:00 am and 10:00 am and a finish time between 4:30 pm and 6:30 pm.
• Monthly wellness allowance, gym memberships, access to mental health first aiders, and a health cash plan.
• Access to discounted partnerships with major brands such as Google, Apple, GymShark, Domino's and Uber.
• £200 home-working setup allowance.

Additional information

Due to the volume of applications, only shortlisted candidates will be contacted. By applying, you agree to Pion collecting and processing your personal data for recruitment, workforce planning and related purposes, as described in the company’s Applicant Privacy Notice.