Customer Success Manager

About the company

LinkSquares is a Boston-based SaaS company powered by AI and focused on contract lifecycle management. Its platform is used by teams in legal, finance, and HR to streamline contracting work, reduce operational expense, save time, and improve business results. Customers mentioned include DraftKings, Manscaped, and Vivid Seats.

About the team

You would join the Customer Experience organization, a team that is detail-focused and motivated by financial outcomes. Within it, the Account Management function plays a central role in the company’s retention strategy by turning product usage insights into growth opportunities. The group works in close partnership with Marketing, Legal, and Customer Success to handle complex negotiations and support customer success for organizations such as TIME and Peregrine Hospitality.

About the role

As a Customer Success Manager, you will act as the main point of contact and trusted advisor for customers across their full journey with the platform. Your work will span onboarding, adoption, renewal, and expansion, with the goal of helping customers realize the full value of the AI-driven product and achieve their business objectives. The role is highly visible and requires strong relationship management, creative problem-solving, and a results-driven mindset to support retention and revenue growth.

Key responsibilities

• Partner with customers to understand their objectives and build tailored success plans that demonstrate measurable business impact through the platform.
• Own relationships for your account portfolio, maintaining regular strategic conversations and proactive communication with key stakeholders.
• Lead renewals for assigned accounts while also spotting opportunities for upselling and cross-selling additional features and value-added solutions.
• Serve as a connector between customers and internal teams such as Product, Support, and Sales to resolve questions and move issues forward efficiently.
• Keep customers informed about product enhancements and best practices so they continue to adopt the platform deeply and align it with changing operational needs.

Requirements

• At least 3 years of experience managing renewals, upsells, and cross-sells within a high-performing SaaS environment.
• Demonstrated ability to develop strategic relationships across multiple levels, both inside the company and with external stakeholders.
• Hands-on experience with CRM and customer success tools such as Salesforce, Gong.io, Outreach, and Catalyst, or equivalent platforms.
• Strong organizational habits, a process-driven working style, and the ability to meet demanding deadlines and performance targets.

Compensation and benefits

The base salary for this position is $80,000 to $90,000 per year. In addition, the target commission opportunity is $25,000 to $30,000 annually, with the chance to exceed that amount by outperforming targets.

Compensation is influenced by factors such as work location, role-specific skills, education, experience, and training. A recruiter will provide more detail about pay and benefits during the hiring process.

Eligible candidates can access the company’s benefit offerings, which include medical, dental, and vision coverage, a 401(k) plan with company matching, equity awards including a new-hire grant and potential future grants, flexible paid time off, generous parental leave, and life and disability insurance.

Equal opportunity

The company is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.