Customer Success Manager

About the Role

Storyteq is a Gartner-recognised content marketing platform that brings marketing and creative teams together so they can find, adapt, and collaborate on content in a single workspace. The platform is designed to simplify campaign launches for global brands, helping them go live across channels in fewer steps while staying on-brand, on schedule, and within budget. The APAC team is located in Auckland and partners with some of the region’s leading brands.

Storyteq is hiring a part-time Customer Success Manager for the APAC team, working 20 hours per week. This position is centred on client outcomes: helping customers realize meaningful value from the platform, offering responsive support, and building long-term growth with the product. The role suits someone with a technical, SaaS, or martech background who enjoys learning a product in depth and becoming a dependable expert for clients.

Key Responsibilities

• Manage daily relationships with a portfolio of important martech clients.
• Track customer health proactively, spot potential issues early, and make sure clients continue to gain value from the platform.
• Lead client onboarding, product training, and adoption efforts for both new and existing accounts.
• Act as the main contact for client questions and support cases, handling them efficiently and with care.
• Assist with upsell discussions by understanding customer needs and identifying opportunities to broaden platform usage.
• Build strong expertise in the Storyteq platform.
• Guide clients through platform updates, improvements, and new workflows.
• Learn how customers manage content production and agency workflows so guidance is practical and relevant.
• Work closely with the wider APAC team on delivery, escalations, and sharing product feedback.
• Coordinate with colleagues across global offices, with some flexibility required to join occasional cross-time-zone calls.
• Keep accurate client activity and interaction records in HubSpot.
• Contribute to customer health reporting and support the voice-of-customer programme.

Requirements

• Experience in SaaS, martech, or another technical client-facing environment, with the ability to explain software clearly to both technical and non-technical audiences.
• Background in customer success, account management, or client services, ideally within a technology-focused business.
• Strong comfort with technology and a fast learning style; you should be able to become a trusted product expert and lead client meetings and training sessions confidently.
• Excellent communication and presentation skills, along with the ability to build client trust naturally.
• Problem-solving mindset, strong attention to detail, and solid organisational habits.
• Ability to manage multiple priorities and client expectations in a fast-moving setting.
• Comfort working independently while contributing to a small, collaborative team environment and taking on varied responsibilities.
• Exposure to digital marketing, content production, or agency operations would be a definite advantage.

Benefits

• Part-time schedule of 20 hours per week, with flexible hours across the day.
• Hybrid setup based in the Takapuna office, with the option to work from home.
• Four weeks of annual leave, calculated on a pro-rata basis.
• Close-knit team environment where your contribution has visible impact.

Work Arrangement

This position is based in Auckland, New Zealand. The role is hybrid, with time spent in the Takapuna office and flexibility for remote work from home. Some scheduling flexibility is needed to accommodate occasional calls across time zones.