Customer Success & Growth Consultant – EdTech Products

About Univer

Univer operates as an education and student mobility enterprise, building an expanding array of EdTech platforms that link students, educational institutions, counselors, and universities.

Role Overview

The Customer Success & Growth Consultant is pivotal in driving commercial expansion of Univer's EdTech offerings. This role integrates responsibilities in customer success, consultative sales, business development, product deployment, and market engagement. The consultant will collaborate with schools, universities, counselors, and internal teams to identify client requirements, showcase tailored solutions, secure new contracts, and ensure meaningful product adoption. Unlike traditional support roles, this position emphasizes proactive opportunity creation, market development, lead conversion, and account growth.

Key Duties

• Assist in crafting and executing go-to-market strategies across the UAE, GCC, and other priority regions, including defining target segments, buyer personas, product positioning, and pricing models.
• Conduct market research to gain insights on institutional demands, competitor landscape, and procurement norms.
• Engage in direct business development: identify and qualify prospects, lead presentations, conduct needs assessments, negotiate, and close deals.
• Create and manage pipelines from initial contact to onboarding, ensuring consistent follow-up and record keeping.
• Serve as the main contact during client onboarding, oversee implementation schedules, offer training, and tailor configurations to each institution's workflows.
• Maintain ongoing relationships post-implementation by monitoring platform usage, addressing adoption challenges, facilitating renewals, and promoting cross-product expansion.
• Gather customer feedback systematically, relay insights to internal teams for product enhancement, and support pilot testing initiatives.
• Develop internal sales tools, lead training sessions, collaborate on marketing efforts, and prepare regular reports on sales and customer success metrics.

Performance Measurement

• Number and value of qualified opportunities created.
• Effectiveness in conducting product demos and securing accounts.
• Generated revenue from subscriptions, pilots, and expansions.
• Customer onboarding success and activation speed.
• User engagement levels and renewal rates.
• Quality and frequency of customer insights provided to product and sales teams.

Required Credentials and Experience

• Bachelor’s degree in Business, Marketing, Education, Communications, Technology, or a related discipline, or comparable experience.
• 4 to 8 years in business development, customer success, account management, or similar roles, preferably within education or EdTech sectors.
• Proven track record with SaaS or digital platform sales and implementations.
• Competency in consultative selling and lifecycle management from prospecting to growth.
• Strong communication skills, including fluency in English; Arabic proficiency is a strong advantage.
• Analytical abilities to interpret sales and usage data effectively.
• Excellent organizational skills and capacity to juggle multiple clients and projects.
• Capacity and willingness to travel regularly for client engagement and events.