Customer Success Executive - Arabic Speaker

Overview

We are seeking a skilled Customer Success Executive fluent in Arabic to join our team in Dubai. This role, offered on an outsourced basis with an initial 6-month contract (extendable), requires a professional with 3 to 5 years of verified experience in B2B sales, media sales, advertising sales, SaaS sales, or account management.

Key Responsibilities

• Build and maintain strong relationships with a broad range of client accounts to ensure exceptional client satisfaction, promote client retention, and foster ongoing business expansion.
• Oversee marketing and advertising campaigns' performance by offering strategic guidance, implementing improvements, and securing positive client results.
• Identify opportunities to increase revenue through upselling and cross-selling of relevant products, services, and advanced marketing solutions to the existing client base.
• Prepare and deliver comprehensive reports on campaign performance, return on investment (ROI) analysis, and strategic suggestions using Microsoft Excel and PowerPoint for both internal teams and clients.
• Organize regular meetings with partners to review campaign status, synchronize business goals, and plan future growth initiatives.
• Handle administrative and financial tasks such as following up on payments, maintaining accurate client records, and ensuring internal processes are completed promptly.