Customer Success & Account Manager - Uber Direct (m/w/d), Germany

About the Position

Based in Berlin, you will manage the entire lifecycle of a growing portfolio of enterprise clients across Germany, spanning e-commerce businesses to large retailers within Uber's fast-expanding B2B last-mile delivery sector, Uber Direct. This role uniquely blends operational execution with commercial strategy, bridging Customer Success and Account Management responsibilities. You will guide technical onboarding, ensure smooth operations, drive account retention, and foster revenue growth. Collaborating with Uber Eats local teams, central EMEA units, and global partners, you will connect digital storefronts directly to end consumers.

Key Responsibilities

• Build and maintain trusted partnerships with enterprise clients to maximize retention and uncover opportunities for commercial growth.
• Lead project management for technical integration and operational onboarding, enabling seamless merchant launches with minimal friction.
• Leverage data to monitor performance metrics, provide business reviews, and identify quick commercial wins.
• Identify and resolve delivery operational challenges with immediate fixes and long-term scalable solutions.
• Serve as the merchants' advocate by translating feedback into actionable insights for product, engineering, and finance teams.

Required Qualifications

• At least 3 years of experience in Account Management, Customer Success, Operations, or B2B Sales, preferably in a fast-paced technology environment.
• Demonstrated ability managing enterprise clients and working comfortably with technical processes such as APIs and e-commerce checkout systems.
• Strong analytical skills and experience creating reports and deriving insights using tools like Google Sheets or Excel.
• Proactive, empathetic, and flexible problem-solving mindset.
• Fluency in both German and English at a professional level.

Preferred Skills

• Knowledge of SQL or Salesforce platforms.
• Background in logistics or on-demand delivery industries.

Additional Information

Uber is transitioning to a new Applicant Tracking System; applications submitted before July 5 will not be processed until after that date. This role requires employees to spend at least 50% of their time in-office unless fully remote work is approved. Certain positions require full-time presence at physical hubs; check role specifics with your recruiter. Potential candidates may qualify for bonuses, equity, and comprehensive benefits. The company is committed to equal opportunities for all applicants and accommodates disabilities or special needs upon request.