Customer Services Agent - Italian Speaker

About the role

Qatar Airways’ Doha Contact Centre is seeking a customer-focused Customer Services Agent to join its high-performing service team. The position involves supporting customers in German, Spanish, and Italian, while also assisting English-speaking callers, through phone, email, and web chat. The goal is to deliver a consistently excellent experience and maintain strong customer satisfaction across every interaction.

Key responsibilities

• Handle incoming customer calls in a professional manner and promote Qatar Airways products and services through selling, upselling, and cross-selling where appropriate.
• Open new bookings, modify existing reservations, and share accurate fare quotes, carriage rules, and ticket issuance or re-issuance details.
• Manage a variety of products and service requests, escalating complex issues to senior Contact Centre staff when needed.
• Assist with activities related to E-commerce, Trade, and the Frequent Flyer Program.
• Process ticket refund requests.

Training and onboarding

Selected candidates will complete 5 weeks of classroom-based training followed by 4 weeks of on-the-job training. The training covers the Amadeus Global Distribution System, along with Qatar Airways products and policies. Guidance and support will be provided throughout the learning period by experienced team members.

Compensation and benefits

The role offers a competitive salary package, travel benefits, relocation assistance for candidates living outside Wroclaw, annual leave, and other benefits in line with local labor law.

About the employer

Qatar Airways Group is a global organization made up of 12 businesses. Built on rapid growth and a strong drive to excel, the company encourages ambition, innovation, and the pursuit of exceptional customer experiences.

General information

Reference: 2600005P
Location: Qatar, Doha
Job family: Customer Service
Closing date: 2026-06-30

Candidate profile

The ideal candidate is a motivated and adaptable service professional who can perform well in a busy contact-centre environment, communicate clearly in English and one additional language, and remain calm under pressure. Flexibility for shift work, including night shifts, is required.

How to apply

Applicants should submit their CV and complete the online application process.

Additional requirements and details

• High school qualification plus 1 year of work experience related to customer service.
• Experience with Amadeus or another GDS is beneficial.
• IATA certification or an Airline Basic Tariff course may also be considered an advantage.
• Computer literacy and strong typing ability are required.
• Excellent verbal and written communication skills are essential.
• The candidate must be fluent in English and one additional language: German, Spanish, or Italian.
• Active listening skills are important for the role.
• Ability to manage calls in a high-volume, fast-paced environment is needed.
• The role calls for a warm, cheerful, customer-oriented personality.
• The candidate should be polite, dependable, knowledgeable, adaptable, and open to learning new systems and processes.
• Ability to work effectively under pressure is expected.
• Shift work, including night shifts, is part of the schedule.