Customer Services & Administration Coordinator

About Health Academy Limited

Health Academy Limited delivers healthcare education and training of a high standard, with a focus on flexible, accessible learning that supports healthcare professionals. The organisation is expanding its course range and wider reach, and is looking for an organised, self-starting professional to help support that growth.

Role summary

This remote role combines customer service, administration, enrolment support, and day-to-day operational coordination. You will act as a key contact for new and existing customers and learners, making sure questions, purchases, bookings, and learner data are handled accurately and promptly.

The position suits someone who is confident communicating with people, comfortable working across systems and processes, and able to manage detailed administrative work alongside competing priorities. A strong sense of ownership, problem-solving ability, and the capacity to work independently are essential.

Key responsibilities

• Handle customer and learner queries through email, phone, and other channels, offering clear guidance, resolving standard issues, and escalating more complex matters when needed.
• Administer product purchases placed through the website and ensure transactions are processed correctly.
• Support learner onboarding for business clients, including sending relevant communications to organisations and their learners.
• Investigate and resolve problems linked to client purchases, course bookings, and account access, working with technical colleagues where required.
• Work with the resourcing team to receive, organise, and process feedback forms from instructors and facilitators.
• Provide flexible support across the business by taking on a range of administrative tasks as required.
• Keep customer and learner records up to date in the CRM, with accurate logging of all communications, issues, and resolutions.

Requirements

• Excellent written and spoken communication, delivered in a professional yet approachable manner.
• Confidence dealing with phone enquiries, with patience and empathy.
• Strong planning and time-management skills, with the ability to juggle several priorities effectively.
• A practical, solution-led mindset for handling customer issues and payment or purchase discrepancies.
• Good digital confidence, including the ability to work with CRM platforms such as HubSpot, plus Microsoft Office or Google Workspace.
• High attention to detail when managing records, correspondence, bookings, and administrative workflows.
• Flexibility to support different parts of the business and adapt to new processes.
• Previous experience in customer service, customer administration, coordination, or operational support is required, ideally in a remote or hybrid setup.
• Experience in education, training, or healthcare is beneficial.
• Strong English spelling, grammar, and tone are expected.
• Ability to work independently while also contributing as a dependable team member.

Benefits

• Join a growing organisation that contributes meaningfully to healthcare education.
• Enjoy a supportive, collaborative, and flexible remote working setup.
• Opportunities for professional growth and development within the company.
• Competitive pay aligned with living wage employer standards.
• Progression opportunities.
• Health cash plan and access to a range of employee benefits.

Additional details

This is a UK-based remote/home-based position, with occasional travel for meetings and events when needed. The working pattern is 35 hours per week, and the post is permanent. The role reports to the Client Relationship & Customer Service Executive. The stated annual salary range is £25,500 to £27,500, depending on experience.